Medical Receptionist

• Provide a welcoming and professional reception service to patients and visitors.
• Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.
• Process patient requests in accordance with practice protocols.
• Register new patients and maintain accurate patient records using the clinical system.
• Handle incoming and outgoing correspondence.
• Liaise with GPs, nurses, and other healthcare professionals to ensure smooth patient flow.
• Maintain strict confidentiality at all times in line with GDPR and NHS policies.
• Support the practice team with general administrative duties as required.

• Reception desk - greet patients and respond to all enquiries
• Patient Contact - respond to patient requests via telephone, online and in person
• Appointment management - book patient appointments in accordance with surgery protocols
• Management of medical records
• Preparation of consulting rooms
• Administration of forms and documentation
• Computer Systems - use electronic systems to support with the communication and management of patient requests and medical records
• Confidentiality - maintain strict confidentiality at all times in line with GDPR and Surgery policies.

Essential

• Professional and empathetic manner.
• Motivated, reliable and punctual.
• Flexible and adaptable.
• Team-oriented with a positive attitude.
• Willing to learn new systems and work within procedures.
• Demonstrates an ability to respect and value the opinions of others.
• Ability to cope with occasional exposure to frustrated/aggressive behaviour.

Essential

• Previous experience in a receptionist, customer service, or administrative role.
• Excellent communication and interpersonal skills. Including telephone and written communication.
• Ability to work calmly under pressure in a busy environment.
• Good IT skills and experience using computerised systems.
• Strong organisational skills and attention to detail.
• Understanding of confidentiality and data protection principles.
• Ability to deal tactfully and empathetically with distressed or anxious patients and carers.
• Ability to cope with occasional exposure to frustrated/aggressive patient behaviour.