Medical Receptionist (full time & part time)

Greeting and directing patients as they arrive for appointments.

Dealing with telephone requests and enquiries

Processing repeat prescription requests.

Making appointments for practice patients with the appropriate Health Care professional.

Processing requests for home visits.

Taking and delivering messages.

Processing non NHS claim forms and private referral letters.

Collection of Fees for non-NHS work.

Updating patient computer records as required

Informing patients the results of test and investigations

Filing of manuscript information, and maintenance of patients medical records.

Testing the clarity of the telephone message in accordance with Practice procedures.

Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.

Receiving specimens from patients, and batch delivery to collection point.

Other one off essential duties deemed necessary to ensure the smooth running of the Practice

Eg. tidying the workplace, assisting the doctors, etc.

Attenborough Surgery is a very busy, forward thinking 5

partner, 19 salaried GP practice. We have a practice list size approximately 33,000

patients and are based over 4 surgery sites. We are a single practice Primary

Care Network and a well-established training practice, respected for its

collaborative working, training, teaching, and personal development within its

team.

We are seeking full time or part time Medical Receptionists

to join our team at the surgery, due to our continued increase in volume of

calls and new patient registrations. This role involves 95% phone work, and a

small amount of admin related to the calls taken.

All Shifts will be across all 4 of our sites:

The desirable candidate

Able to work set shifts and days according to

Surgery requirements and a minimum of 3 half days.

A positive can-do attitude together with good

team working.

A background in General Practice Reception would be an advantage but is not essential.

Experience with EMIS would be an advantage but

is not essential.

Commitment to a full 2-week training programme

will be required on acceptance of this role.

Four sites with 5 GP Partners and 19 Salaried GPs.

Attenborough Surgery aim to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

www.attenboroughsurgery.co.uk shows are services and profiles on our GPs and other clinicians

Qualifications

Essential: - GCSEs in Maths and English.; - Customer Service experience.; - Call centre experience.; - General computer skills

Desirable: - Medical Receptionist and EMIS Web experience is an advantage but not essential

Training and Shifts

Essential: - We offer part time and full time.; - We do expect a commitment to a full 2 week training plan.