Medical Receptionist

The purpose of this role is to deliver a high level of customer care

to patients. The receptionists are front-line and should promote a professional

and friendly image to patients and visitors at all times. They also provide an

essential support function to the clinical and management teams.

and responsibilities

The purpose of this role is to deliver a

high level of customer care to patients. The receptionists are front-line and

should promote a professional and friendly image to patients and visitors at

all times. They also provide an essential support function to the clinical

and management teams.

Dealing with enquiries from

patients, internal personnel and external organisations in a professional and

efficient manner.

Receiving and directing patients and

visitors on arrival at the practice with courtesy.

Dealing with Anima requests

in a friendly professional manner, ensuring confidentiality according to the

practice procedure.

Handling all telephone enquiries and

requests within the practice telephone protocol.

Operating the clinical system

to book, cancel and amend appointments.

Operating the clinical system

to input and retrieve data as required.

Responsible for receiving and recording

messages efficiently and accurately according to practice procedure, ensuring

that messages are conveyed to the clinical team in a timely manner.

Liaising with the doctors regarding requests

for home visits. Booking home visits as per practice protocol.

Arranging interpreting

services as and when required.

Ensuring that all patient

registration procedures are carried out accurately and that patients complete

the necessary documentation.

Ensuring that patient records

are up to date and that information recorded is accurate and relevant.

Dealing with patient tasks

and requests on Anima and Emis tasks according to practice procedure.

Managing outgoing mail as

appropriate.

Photocopying information when

necessary.

Responsible for handover at

change of shift those outstanding queries and messages.

Assisting with the resolution

of patient complaints informally wherever possible. Escalating complaints to

the Reception Managers or Complaints Manager as appropriate. Ensuring that

the practice complaints leaflet is available to patients upon request.

Ensuring the reception and waiting areas are

kept clean, safe and tidy at all times.

Responsibility for opening up

and closing down the building as per practice procedure.

Ensure till takings are

accurately documented according to practice procedure.

Attending any necessary

training/ courses. Understanding and participating in annual appraisal and

review.

To be aware of the practice

Health and Safety policies and ensure that correct and safe procedures are

followed.

To observe the rule of

patient confidentiality and be aware of the Data Protection Act.

The Practice may close this recruitment process earlier than

advertised.

Elm House Surgery is a large GP practice lead by four Clinician Partners and a Managing Partner. We are based in the Beckenham Beacon and look after 33,000 patients.We offer competitive rates of pay, a large, friendly team, modern, purpose-built premises, an NHS Pension, and a free annual flu jab.

Experience

Desirable: - Experience of working in a healthcare setting; - Experience in EMIS Web and Docman

Qualifications

Essential: - A good standard of education with an expectation of having GCSE Maths and English at Grade C or above or equivalent