Medical Receptionist
Deer Park Family Medical Practice
Nottingham, NG8 2GRView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
9 October 2026
11 days leftJob description
We are looking to recruit an enthusiastic team player to join our administration team working mainly within Reception. The post will be working 26.5 h...
Please note that you must be able to work between the hours of 8am and 6.30pm Monday to Friday.
Ability to work within a team in a fast paced medical environment.
Ability to use computers, especially windows based packages full training will be given to use EMIS Web, DocMan and other bespoke packages.
Confident, polite and courteous telephone manner.
Flexibility towards working hours as the Practice continues to grow the number of hours for this post may grow accordingly.
Good standard of Education.
Prior knowledge of Primary Care or working in Health Care is not essential.
DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: PRACTICE
MANAGER
HOURS: 26.5 hours per week
Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
- Ensure an effective and efficient reception service is provided to
patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new
and follow-up appointments.
- Using your own judgment and communication skills, ensure that
patients with no prior appointment but who need urgent consultation are
seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests and ensure that they are ready
for collection by the patient within 48 hours, either on the computer or
manually.
- Advise patients of relevant charges for private (non General
Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Ensure that all new patients are registered onto the computer
system promptly and accurately
- Undertake any other additional duties appropriate to the post as
requested by the partners or the practice manager.
- In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and
other matters. They do so in
confidence and have the right to expect that staff will respect their
privacy and act appropriately
- In the performance of the duties outlined in this job description
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice health & safety policy, the practice health & safety manual,
and the practice infection control policy and published procedures. This will
- Using personal security systems within the workplace according to
practice guidelines
- Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection
hazards immediately when recognised
- Keeping own work areas and general / patient areas generally
clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and
promoting the welfare of children.
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients
carers and colleagues
- Behaving in a manner that is welcoming to and of the individual
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Development
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
- Participation in an annual individual performance review
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality
The post-holder will strive to maintain quality
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
The post-holder should recognise the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication
and respond accordingly
Contribution to
The post-holder will
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Participate in audit where appropriate
are a traditional and supportive, partner led, practice based in Wollaton. We
are adjacent to Wollaton Park with low deprivation and excellent schools. Our
10000 patients are covered by a team of 2 partners, 7 salaried GPs, 3 practice
nurses, a health care assistant, and a phlebotomist
Experience
Essential: - - Experience of working with others; - - Working using own initiative; - - Experience of working in customer service
Desirable: - - Experience working in General Practice
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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