Medical Receptionist

The main duties are to answer calls, book appointments, prepare prescriptions and input documents.

You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical.

Job Purpose

To ensure that the reception area of the Practice runs smoothly,

provides a high level of service to patients, doctors, nurses and other

members of the Practice team

Making appointments and signposting patients

Taking requests for prescriptions

Ambulance transport bookings

Recording home visit requests

Dealing with general enquiries.

Working with the wider NHS teams as needed

Greet and direct patients and visitors

We are a well-established, GP training practice delivering family-centered continuity of care to 5,000 patients.

Our team comprises of GPs, Practice Nurses and HCA and an excellent admin team

We work with Primary Care Additional roles that include a Practice Pharmacist, Care Co-Ordinator, MSK Practitioner, Social Prescriber, Midwife and a Physician Associate

Qualifications

Essential: - Good standard of general education

Desirable: - GCSE Mathematics C or above; - GCSE English C or above; - AMSPAR Receptionist certificate; - NVQII in Customer Care; - CLAIT Qualification

Experience

Essential: - Experience of working with the general public; - Experience of reception work

Desirable: - Experience of working within General Practice; - Knowledge of EMIS

Skills