Medical Receptionist / Care Coordinator

• Provide a welcoming first point of contact for patients and support them in accessing the most appropriate care.
• Manage appointments including booking, amending, prioritising urgent needs and supporting digital access.
• Signpost patients to suitable services such as community pharmacy or wider community support.
• Handle incoming telephone calls efficiently, including transferring calls, taking accurate messages and supporting the practices telephone system.
• Process repeat prescriptions accurately following practice policies.
• Record and coordinate home visit requests and prepare information for clinicians.
• Assist with administrative tasks including data entry, email management, handling post and maintaining patient records.
• Support the coordination of personalised care plans and engagement with the Primary Care Network team.
• Manage specimens, ambulance bookings and interpretation service arrangements when required.
• Maintain confidentiality, uphold data protection standards and contribute to safe, effective running of the practice.
• Work collaboratively with the multidisciplinary team to ensure smooth patient care and contribute to practice quality and improvement activities.

• The Care Coordinator Receptionist supports patients and the Practice Team by helping people access timely safe and person centred care
• The role involves patient contact administration and service coordination within St Anthony's Health Centre and the Newcastle East Primary Care Network

• Providing a welcoming and supportive first point of contact for all patients
• Helping patients access the right type of care by managing appointments signposting and offering guidance
• Working closely with Clinicians and Practice Staff to support coordinated personalised and proactive care
• Supporting the creation and maintenance of personalised care and support plans
• Assisting patients and carers in navigating health and wellbeing services
• Supporting the delivery of Public Health campaigns quality schemes and practice wide initiatives
• Answering telephone calls promptly and professionally using the Practice telephony system
• Handling and recording messages accurately and ensuring they reach the correct team member
• Managing repeat prescription requests in line with Practice processes and policies
• Recording requests for home visits and preparing summaries for the visiting Clinician
• Completing administrative tasks including data entry email management post handling and maintaining patient records
• Assisting with the organisation of ambulance bookings specimen processing and interpreting services
• Ensuring all areas of work follow Data Protection and confidentiality requirements
• Supporting the Practice Team in maintaining a safe tidy and effective working environment
• Contributing to continuous improvement through teamwork problem solving and learning
• Working collaboratively with Primary Care colleagues Allied Health Professionals and community partners
• Supporting digital tools that enhance patient access communication and care coordination
• Assisting with reception and building support tasks such as opening closing and preparing rooms for clinical sessions
• Promoting equality diversity and patient rights in all interactions
• Engaging in training and development to maintain skills knowledge and service quality

Essential

• Experience working in a customer service environment or clear understanding of the receptionist role in primary care
• Understanding of customer care principles
• Understanding and adherence to confidentiality requirements
• Understanding of data protection responsibilities

Desirable

• Experience working as a receptionist in a GP practice
• Experience using SystmOne
• Above average IT skills

Essential

• Good general education for example GCSE grade C or above or equivalent in
• English Language
• Maths
• Information Technology or Computer Sciences

Desirable

• Medical terminology knowledge
• IT qualification