Medical Receptionist

• Welcoming and assisting patients in person and over the telephone.
• Making and managing patient appointments.
• Dealing with patient enquiries in a helpful and professional manner.
• Processing prescription requests and other administrative tasks.
• Signposting patients to the most appropriate service where required.
• Maintaining accurate and confidential patient records.
• Supporting GPs, nurses and other members of the practice team with administrative tasks.
• Working as part of the wider reception and administration team to ensure the practice runs efficiently.
• Following practice policies and maintaining patient confidentiality at all times.tocol.

Essential

• Experience of working in a customer-facing or administrative role
• Good verbal and written communication skills
• Friendly, approachable and able to provide a high standard of customer service
• Able to work effectively as part of a busy team
• Good organisational skills with the ability to prioritise and manage workload
• Confident using computers, email and Microsoft Office
• Understanding of the importance of treating patients with dignity, respect and confidentiality
• Understands the importance of confidentiality and data protection.
• Able to remain calm and professional in a busy environment
• Able to use initiative and deal appropriately with routine problems
• Reliable, punctual and committed to the role
• Caring, patient, approachable, professional and positive attitude
• Willing to adapt to changing priorities and support colleagues when required

Desirable

• Previous experience within a GP practice, NHS or healthcare setting
• Experience communicating with a wide range of people
• Experience dealing with sensitive or difficult situations
• Experience working within a multidisciplinary team
• Experience using electronic appointment or administrative systems
• Experience using EMIS Web or other GP practice systems
• Experience working directly with patients
• Previous experience handling confidential or sensitive information
• Experience managing competing demands
• Experience resolving patient or customer queries

Essential

• Good standard of general education, including English and Math (A to C in English and Maths)

Desirable

• NVQ Level 2/3 in Business Administration, Customer Service or equivalent.