Business Support Officer
Penkridge Medical Practice
Stafford, ST19 5AP
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
24 September 2026
22 days left
Job description
We are looking for an enthusiastic, motivated, organised and proactive Business Support Officer to join our friendly and forward-thinking GP Practice ...
The postholder will
- Support the Management Team with the delivery and
monitoring of QOF and Enhanced Services.
- Run regular searches using EMIS Web and Ardens Manager.
- Monitor QOF and Enhanced Services performance on a monthly
basis.
- Identify areas of underachievement or outstanding activity
and work with the relevant Practice staff to address these.
- Prepare and submit national and local CQRS claims, ensuring
all claims are accurate and submitted within required deadlines.
- Support and monitor the Practice's recall system
particularly for patients with long-term conditions.
- Identify patients requiring reviews, monitoring
investigations or other relevant interventions.
- Undertake regular checks of patient records to ensure
clinical information and activity are accurately recorded.
- Support clinicians and administrative staff with clinical
coding and data quality.
- Identify and correct data quality issues which could affect
QOF, Enhanced Services or other commissioned income.
- Ensure appropriate coding and recording of activity to
support accurate reporting and maximise Practice income.
- Undertake audits and analyse Practice data to identify
trends, gaps and areas for improvement.
- Complete and submit reporting templates and data returns for
the ICS, PCN and other relevant organisations.
- Maintain accurate spreadsheets, monitoring tools and records
relating to QOF, Enhanced Services, recalls, audits and reporting.
- Provide regular performance information and updates to the
Practice Management Team.
Support the Practice Management Team with the delivery and
monitoring of QOF and Enhanced Services.
Run regular searches using EMIS Web and Ardens Manager.
Monitor QOF and Enhanced Services performance on a monthly
basis.
Identify areas of underachievement or outstanding activity
and work with the relevant Practice staff to address these.
Prepare and submit national and local CQRS claims, ensuring
all claims are accurate and submitted within required deadlines.
Support and monitor the Practice's recall system,
particularly for patients with long-term conditions.
Identify patients requiring reviews, monitoring,
investigations or other relevant interventions.
Undertake regular checks of patient records to ensure
clinical information and activity are accurately recorded.
Support clinicians and administrative staff with clinical
coding and data quality.
Identify and correct data quality issues which could affect
QOF, Enhanced Services or other commissioned income.
Ensure appropriate coding and recording of activity to
support accurate reporting and maximise Practice income.
Undertake audits and analyse Practice data to identify
trends, gaps and areas for improvement.
Complete and submit reporting templates and data returns for
the ICS, PCN and other relevant organisations.
Maintain accurate spreadsheets, monitoring tools and records
relating to QOF, Enhanced Services, recalls, audits and reporting.
Provide regular performance information and updates to the
Practice Management Team.
Liaise with clinicians, Practice staff, PCN colleagues and
external organisations as required.
Provide general administrative and business support to the
Practice Management Team.
Undertake other duties appropriate to the role as required.
About the Candidate
We are seeking an individual who is highly organised,
self-motivated and able to work proactively with minimal supervision.
You will have excellent attention to detail and understand
the importance of accurate data, clinical coding and timely completion of
contractual requirements.
You will ideally have previous experience working in General
Practice and be familiar with QOF, Enhanced Services, EMIS Web, Ardens Manager
and CQRS.
The ability to analyse data, identify areas requiring action
and communicate effectively with both clinical and non-clinical colleagues is
Essential.
Knowledge of clinical coding would be
particularly advantageous, as the postholder will play an important role in
ensuring the accuracy and completeness of coding to support QOF and Enhanced
Services achievement.
Penkridge Medical Practice is a semi-rural Practice in South Staffordshire, with a list size of approximately 10700 patients. We have purpose built, modern premises and a multi-disciplinary team on site
We are a friendly, professional team and are looking for a like- minded individual to join us.
This is an excellent opportunity for an experienced Primary
Care professional to take on a key role within the Practice and make a real
contribution to patient care, Practice performance, data quality and financial
sustainability.
You will work closely with an experienced Practice
Management Team and have the opportunity to develop your knowledge and skills
across QOF, Enhanced Services, primary care reporting and data quality.
If you are organised, enthusiastic and proactive, with a
good understanding of Primary Care contractual requirements and a passion for
getting things right, we would love to hear from you.
Skills and Knowledge
Essential
- Excellent attention to detail.
- Strong organisational and time-management skills.
- Ability to prioritise workload and meet deadlines.
- Ability to work independently and use initiative.
- Good analytical and problem-solving skills.
- Good IT skills, including Microsoft Excel.
- Ability to interpret and analyse data.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality and comply with information governance requirements.
- Ability to work effectively with clinical and non-clinical colleagues.
- Personal Qualities
- Enthusiastic and motivated.
- Proactive and self-motivated.
- Organised and methodical.
- Reliable and conscientious.
- Flexible and adaptable.
- Positive and approachable.
- Committed to accuracy and high-quality work.
- Able to take ownership and responsibility.
- A strong team player.
Experience
Essential
- Previous experience working within General Practice or Primary Care.
- Knowledge and practical experience of QOF and Enhanced Services.
- Experience using EMIS Web.
- Experience running searches and working with primary care data.
- Experience of CQRS, including submitting claims.
- Experience of undertaking audits and completing reports.
- Experience of working with confidential and sensitive information.
Desirable
- Experience using Ardens Manager.
- Knowledge of clinical coding within General Practice.
- Experience managing or supporting patient recall systems.
- Experience working with PCN and ICS reporting requirements.
- Experience analysing primary care performance data.
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent.
Desirable
- Further education qualification in Business Studies.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related