Medical Receptionist
Benfield Park Medical Group
Newcastle upon Tyne, NE6 4QDView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
1 October 2026
3 days leftJob description
We are looking for an enthusiastic candidate to join our team at Benfield Medical Reception staff are representatives of the practice and therefore it...
Reception duties
- Opening up and locking-up of practice premises and maintaining security in accordance with Practice protocols
- Offer patients an appointment booking service, by phone and face-to-face and administer the appointment booking system
- Prepare repeat prescriptions in accordance with the practice policies and protocols
- Answer patient enquiries with the support of other practice staff as necessary
- Undertake all tasks associated with the day-to-day running of the computer system including links with patient services
- Advise patients of relevant charges, accept payments and issue receipts.
- Liaise with other receptionists in the organisation of clinics
- You are required to attend practice meetings
- To be involved and take part in training, audits and risk assessments as and when appropriate
- To undertake all other administrative duties necessary to support the smooth running of the Practice and as directed by the Assistant Practice Manager and Practice Manager
Main purpose of job
Medical Reception staff are representatives of the practice and therefore it is essential the post-holder will
- Ensure that patients are received in a courteous, reassuring and non-judgemental manner
- Ensure that patients needing urgent attention are seen in a logical and non-disruptive manner
- Explain practice arrangements to new patients and those seeking temporary help
- Ensure that correct procedures are carried out
- Undertake a wide range of clerical tasks, have excellent keyboard skills and knowledge of word processing and data inputting
- Be required to work on their own initiative and be first point of contact for the building in which they are based
- Provide a administrative and secretarial support function to the Practice
- To be able to work with minimum supervision within the parameters of this job description
- To be part of the multi-disciplinary team and to act as a team member
Key result areas and main duties
Reception duties
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Offer patients an appointment booking service, by phone and face-to-face and administer the appointment booking system
- Prepare repeat prescriptions in accordance with the practice policies and protocols
- Processing and distributing incoming (and outgoing) mail
- Answer patient enquiries with the support of other practice staff as necessary
- Undertake all tasks associated with the day-to-day running of the computer system including links with patient services
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Advise patients of relevant charges, accept payments and issue receipts.
- Liaise with other receptionists in the organisation of clinics
- You are required to attend practice meetings
- Clearing and re-stock consulting rooms as required
- Making tea/coffee and performing occasional errands as requested
- To be involved and take part in training, audits and risk assessments as and when appropriate
- To undertake all other administrative duties necessary to support the smooth running of the Practice and as directed by the Assistant Practice Manager and Practice Manager
- To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff
- To ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives
The surgery has a population of around 10,000 patients so we are a very busy practice.
We do regularly have staff outings and we try to organise a few outings a year.
We consider ourselves a very friendly practice and welcome a range of medical students over the year.
There are a lot of groups that patients can attend from craft groups to table tennis and also we have an allotment on-site
Experience
Essential: - NA
Desirable: - Experience working with Systmone
Qualifications
Essential: - NA
Desirable: - NA
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
17 September 2026
Last checked
18 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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