Lead Receptionist

The role of Lead Receptionist is to provide a point of contact for patients and act as a focal point of communication between Patients Doctors and other medical staff -. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.

1.

Ensure total familiarity with the

appointment system and utilise to make new and follow up appointments, ensuring

accuracy in selecting the correct patient.

Efficiently monitor flow of patients into

consulting and treatment rooms.

Ensure that patients without appointments

but who need 'urgent consultation' are seen in a logical and

non-disruptive manner.

Explain practice arrangements and formal

requirements to new patients and those seeking temporary cover, ensure

procedures are followed. Register temporary patients to the practice entering

their details onto system as per protocol.

Respond to all general enquiries, queries

and requests for assistance from patients and other visitors. Liaise with patients adhering to strict

confidentiality procedures on behalf of doctors.

Direct/signpost patients to the most

appropriate route for care under the guidance of the accountable

clinician and relevant protocols and guidelines.

Monitor and enter information into duty

doctor triage surgeries to ensure smooth flow of requests for visits and

same day appointments.

Receive and make telephone calls as

required. Transfer calls and take messages, ensuring accuracy of detail

and prompt appropriate delivery.

Accept samples for testing at the

Practice or for sending to the lab in accordance with Practice Protocols.

Ensure reception and waiting areas are

kept neat and tidy.

Carry out administrative duties as per

receptionist protocols.

Undertake mandatory training for patient

resuscitation procedures.

Receive and make calls as required. Divert calls and take messages as

appropriate.

Ensure that system is operational at the

beginning of each day and connected to out of hours service at the end of each

day.

Open premises at the start of day, turn off alarm

and make all necessary preparation to receive patients.

Secure premises at end of day, ensure the

building is totally secured, internal lights off and alarm activated.

During extended hours surgeries ensure safety

protocols are adhered to.

To

be able to work methodically and accurately with the ability to

self-motivate, organise and prioritise own workload.

To receive

prescription requests in person, from pharmacies, via post, email and

To accurately

process all relevant repeat prescriptions within 48 hours of receipt,

ensuring compliance with practice protocol.

Deal with

prescription queries from patients, nursing homes and other practice

staff.

To ensure that all

prescription queries are passed to the appropriate person as soon as

possible for the relevant action.

An ability to use own judgment,

resourcefulness and common sense.

To

receive and process all request from Systm Connect throughout the day.

Distribute

to the relevant clinician or Members of staff

Process

any medication request in the normal way.

APPROPRIATE TO THE POST AND SPECIAL REQUIREMENTS OF THE POST:

An understanding, acceptance and adherence to

the need for strict confidentiality.

Flexibility required to meet business needs

which may require working different shifts/hours

An ability to use own judgment,

resourcefulness, common sense and local knowledge, to respond to patients'

enquiries and requests.

Excellent communication skills.

An attribute of attention to detail and

awareness to ensure that information is correctly applied to patient records.

Adhere to the Staff Handbook.

West Moors Village Surgery is in the heart of the community

providing healthcare to 5400 patients. We are a training practice and we like

to empower our workforce, supporting you to develop to your fullest potential,

as well as partnering with patients to take shared responsibility for their

healthcare.

Experience

Essential: - Experience in customer service and dealing with the General Public

Desirable: - Reception experience

Skills

Essential: - Good Interpersonal skills; - An understanding and calm persona.; - Patience

Desirable: - Basic IT Skills; - a knowledge of Systm One

Qualifications

Essential: - GCSE in English and Maths

Desirable: - Computer Skills Knowledge of Word and Excel