Lead Pharmacy Technician - ePMA and Digital Medicines Support

• Act as a key point of contact for ePMA and digital medicines queries from pharmacy, medical, nursing and other clinical staff.
• Support the implementation, optimisation and safe use of Nervecentre ePMA and related digital medicines processes.
• Contribute to system build, configuration, testing, validation, user acceptance testing and change control.
• Support go-live activity, upgrades and optimisation, including floor-walking, issue logging and user support.
• Help design, deliver and evaluate ePMA training for pharmacy, nursing, medical and other clinical staff.
• Develop and maintain user guidance, quick reference guides, SOPs, FAQs and other support materials.
• Support medicines safety, governance and incident review relating to ePMA and digital medicines systems.
• Contribute to audit, reporting, service evaluation and quality improvement linked to digital medicines workflows.
• Provide day-to-day guidance, support and supervision to Digital Medicines Support Officers, pharmacy technicians, trainees, assistants or other staff as delegated.

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council.
• Evidence of relevant post-registration continuing professional development.
• Accredited checking qualification or equivalent relevant experience.
• Relevant leadership, supervisory, education/training or digital systems training.
• Significant post-registration experience as a pharmacy technician in a hospital, clinical or medicines management setting.
• Experience of contributing to service improvement, audit, quality improvement or change implementation.
• Experience of using clinical systems, pharmacy systems or electronic patient records.
• Specialist knowledge of medicines management processes, medicines optimisation and safe use of medicines.
• Excellent communication and interpersonal skills, with the ability to communicate digital medicines information to staff from different professional backgrounds.

Desirable

• Qualification or training in digital health, clinical informatics, project management, quality improvement or change management.
• Train-the-trainer
• Experience of supporting ePMA, EPR or other digital clinical systems.
• Experience of system testing, user acceptance testing, issue logging or change control.
• Experience of contributing to incident review or medicines governance processes.
• Knowledge of ePMA configuration, testing, optimisation or system administration.
• Ability to use reporting tools or interpret data from digital clinical systems. Ability to support system configuration, testing scripts or change control processes.