IT Service Desk Analyst
Tees Esk and Wear Valleys NHS Foundation Trust
Middlesbrough, TS6 0SZ
Salary
£28,392 to £31,157
Contract
Fixed-Term
Hours
Not specified
Closing date
17 September 2026
13 days left
Job description
We are looking to recruit an enthusiastic IT professional to join our IT Service Desk. The role provides first line IT support to the trust of all asp...
- To provide a first line of contact for dealing with customer queries received by the service desk. To ensure accurate and timely recording of the Trust's logging system and to assign the call to the appropriate specialist or group.
- To use excellent interpersonal and communication skills to manage call resolution to the wide variety of personnel throughout the Trust.
- To assist and deputise, where appropriate, for the Service Desk Team Lead and Service Desk & Asset Manager across a range of information service issues.
- To promote at all times a positive image of people with mental health conditions and learning disabilities.
- To promote at all times a positive image of the Information Services department and the wider Trust
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Qualifications
Essential
- Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning
- ECDL or equivalent experiential learning
- Customer Service qualification
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Desirable
- Degree in an IT or Customer Service related subject
- Helpdesk institute qualification/membership or ComptiaA+
Knowledge
Essential
- Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
- Good knowledge of standard PC applications(e.g. Windows, PowerPoint, Word, Excel)
- Range of knowledge across a broad range of IM&T areas
- Knowledge of customer care techniques
Experience
Essential
- Working in a service environment,communication with a wide range of customers.
- Experience in supporting and working with information systems.
- Experience of working in a customer led service.
Desirable
- Computerised customer telephone support system.
- Experience of first point of contact customer service / support desk
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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