IT Infrastructure Specialist

an IT Infrastructure Specialist, you will play a key role in maintaining and

developing the digital infrastructure that supports healthcare services across

the Integrated Care System. Working within a skilled technical team, you will

provide expert support across a broad range of technologies, helping to ensure

systems remain secure, reliable and available for colleagues and healthcare

providers.

The role involves troubleshooting and resolving complex technical issues,

supporting cloud and on-premises infrastructure, implementing system

improvements, and contributing to projects that modernise and strengthen

digital services. You will help maintain high standards of cyber security,

support business continuity and disaster recovery arrangements, and ensure

infrastructure is well documented and managed throughout its lifecycle.

You will work closely with colleagues, suppliers and partner organisations to

deliver technical solutions, share knowledge and support continuous service

improvement. The post offers the opportunity to work across a varied technology

estate, contribute to strategic infrastructure developments, and influence how

digital services evolve within a large and developing NHS organisation.

This is an ideal opportunity for a technically capable infrastructure

professional who enjoys problem solving, working across diverse technologies,

and making a direct contribution to services that support patient care and

organisational effectiveness.

Please also refer to the attached detailed Job

Description.

The IT Infrastructure Specialist is responsible for

delivering highquality 3rd line technical support, maintenance, and

enhancement to the ICB and GP IT infrastructure. The post holder provides

expert handson technical skills across, networks, cloud platforms (Azure),

identity management, telephony, storage, backup, and endpoint systems. They

ensure that core digital infrastructure remains reliable, secure, well-maintained, and aligned to defined standards. The role supports

the Senior Infrastructure Lead in implementing service improvements, resolving

complex technical issues, and ensuring infrastructure services enable safe and

effective patient care across primary care and corporate environments.

We work in a flexible and

inclusive way to best support our colleagues, communities and partners. This

means your role may involve a mix of working from different locations, including

ICB offices, partner organisations, and community settings, as well as working

from home. Some aspects of your role will require you to work in placemeeting

face to face with colleagues, patients, partners and providersto build

relationships, understand local needs and support the delivery of high-quality

care. At other times, you will be able to work more flexibly, including

remotely, depending on the needs of the role and the work being carried out. We

aim to support a healthy worklife balance while ensuring we remain visible,

connected and responsive to the communities we serve. You will be expected to

work with your manager and team to agree a working pattern that supports both

service delivery and your wellbeing.

Deliver advanced technical support for core infrastructure

technologies including networks, servers, storage, cloud services (Azure) and

identity platforms.

Carry out incident investigation and resolution, escalating

to the Infrastructure Lead where appropriate.

Implement technical changes, updates, patches, firmware

upgrades, and configuration adjustments in line with change control processes.

Maintain secure configurations, adhering to cyber security

policies, baselines and guidance issued by the Infrastructure Lead and Cyber

Specialist.

Support service continuity by contributing to backup

operations, disaster recovery tests, resilience improvements and incident

recovery.

Maintain detailed and accurate infrastructure documentation,

diagrams, inventories and technical records.

Proactively monitor system performance, capacity, and

availability, raising risks or improvement opportunities.

Contribute specialist knowledge to digital projects,

migrations, upgrades and technical implementation tasks.

Support asset lifecycle management including network

hardware refresh, equipment deployment and secure disposal.

Maintain the end user devices base images.

Participate in an out-of-hours or extended support rota when

required to support major incidents or essential maintenance.

Under the Model ICB Blueprint and the 10 Year Health Plan,

ICBs will adopt a more

strategic commissioning role, focusing on population needs, reducing

inequalities, and

delivering the three shifts as defined in the 10 year health plan, all while

operating within strict financial limits.

The new organisation will operate on a larger scale with a

revised vision and purpose,

managing a commissioning budget of around £8 billion. Our role as a

strategic

commissioner is to transform our local NHS through exceptional commissioning

and build an innovative health system fit for the 21st century that truly meets

our communities needs. Informed by high quality data and insights, we will

radically re-imagine how we operate, making sure that every pound in our

system delivers the best possible value for everyone we serve.

We will encourage and support our people to grow and develop

new skills and embrace new agile ways of working. Everyone is encouraged

to contribute ideas, seek feedback, and take part in creating a listening

and learning culture where insight leads to improvement.

We will work as a team of teams, collaborating

across services and professions to deliver the best outcomes for our

communities. You will be encouraged, and expected to model inclusive

behaviours, valuing diverse perspectives and helping to create a workplace

where everyone feels respected, supported, and able to thrive.

Experience

Qualifications