IT & Digital Services Administrator

Support and maintain the Practice's digital systems, including EMIS Web and Blinx Paco, providing first-line IT support and managing user access. Lead digital improvement projects, develop workflows, and promote effective use of technology across the Practice. Support administrative operations, appointment system management, and service delivery. Produce reports and data analysis, assist with information governance and data protection compliance, liaise with NHS organisations and suppliers, and provide staff training on digital systems and processes. Work closely with the Practice Manager and wider team to improve efficiency, performance, and patient care.

Job

Title

IT and

Digital Administrator

Job

Description

The IT and

Digital Administrator is responsible for leading and supporting the Practice's

digital systems, administrative operations.

combines operational administration, digital leadership, information governance

responsibilities, system development and first-line IT support. The post holder

will work closely with Partners, Practice Management, clinical staff and

external organisations to ensure the effective delivery of administrative and

digital services across the Practice.

Key

Digital

Systems & IT Management

Act as

lead administrator for Practice admin and digital systems including EMIS Web,

Blinx and associated platforms.

Provide

first-line IT support for Practice staff and coordinate with external IT

providers where required.

Maintain

user accounts, permissions and system access across Practice digital platforms.

Monitor

and maintain digital infrastructure to ensure continuity of service and

minimise operational disruption.

Investigate, troubleshoot and resolve technical issues affecting Practice

operations deferring to iMersey as appropriate.

Support

the implementation, configuration and optimisation of new digital systems and

technologies.

Digital

Transformation & Service Development

Identify

opportunities to improve operational efficiency through digital solutions and

process redesign.

Lead and

support digital transformation projects across the Practice.

Design,

develop, implement and maintain digital workflow when needed.

Support

the development and implementation of new pathways and service delivery models.

Act as

Digital Champion for the Practice and promote best practice in digital working.

Administrative

Leadership

Coordinate and support the effective operation of the administrative duties.

Provide

guidance and support to administrative staff regarding processes and workflow.

Help and

monitor administrative workload.

Lead with

appointment system management, ensuring clinic schedules and appointment books

are configured accurately.

Oversee

and support the admin team.

Support

Practice Management with operational planning and service delivery.

Data

Analysis & Performance Management

Design

and undertake searches using Practice systems.

Produce

reports and data analysis to support operational, clinical and strategic

decision making.

Support

achievement of Practice contractual requirements.

Information

Governance & Compliance

Support

information governance activities including Data Protection Impact Assessments information.

External

Liaison & Representation

Liaise

with external organisations including NHS bodies, ICB teams, software suppliers

and digital support organisations.

Represent the Practice at digital, extended access and other relevant meetings.

Training

& Staff Development

Support training

staff regarding digital systems, workflows and administrative processes.

General

Undertake any other duties appropriate to the role and grade as reasonably

required by the Partners or Practice Management.

Reports

to Practice Manager

Dingle Park Practice is a well-established NHS GP practice based at the Riverside Centre for Health in Liverpool, providing high-quality primary care services to a diverse patient population. The Practice is a member of the Central Liverpool Primary Care Network (PCN) and is committed to delivering safe, effective, and patient-centred healthcare. It offers a wide range of services including chronic disease management, vaccinations, health promotion, screening, and preventative care.

The Practice works closely with local NHS organisations, community services, and partner agencies to improve patient outcomes and enhance access to healthcare. Dingle Park Practice embraces innovation and digital transformation, continuously developing its systems and processes to improve efficiency, patient experience, and service delivery.

Our multidisciplinary team includes GPs, nurses, healthcare professionals, administrative and support staff who work collaboratively to provide responsive and compassionate care. We are committed to continuous improvement, staff development, and the effective use of technology to support both patients and colleagues.

Experience