Information Officer - Adult Social Care

The starting salary for this full-time, permanent position is £31,659 per annum based on a 36 hour working week.We're excited to be hiring a new Information Officer to join Surrey County Council's fantastic Adult Social Care Information and Advice Service based at Dakota in Weybridge.To help you settle in and feel fully supported, all new team members will work from the office 4 days per week during the initial induction and training period (up to 12 weeks). Once you're confident and ready to work independently, you'll move to a hybrid pattern — typically 2 days in the office and 3 days from home. Flexibility will be required, as there will be times when you'll need to come into the office more often depending on team or service needs.Our Offer to You26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service plus bank holidaysOption to buy up to 10 days of additional annual leaveA generous local government salary related pensionUp to 5 days of carer’s leave and 2 paid volunteering days per yearPaternity, adoption and dependents leaveAn Employee Assistance Programme (EAP) to support health and wellbeingLearning and development hub where you can access a wealth of resourcesWellbeing and lifestyle discounts including gym, travel, and shoppingA chance to make a real difference to the lives of our residentsAbout the RoleThe Adult Social Care Information and Advice Service serves as the first point of contact — our 'front door' — for anyone seeking support from Surrey's Adult Services. In this dynamic and fast-paced role, you'll handle a diverse and engaging range of enquiries.While the environment can be demanding, it's also highly rewarding. You'll be trusted to make informed, independent decisions and encouraged to bring your energy, ideas, and initiative to help continuously enhance the quality of our service.We're looking for someone enthusiastic and committed to making a difference to the lives of our residents. In this role, you'll be part of a supportive and collaborative team that values growth and continuous improvement, playing a key role in delivering the high-quality service we're proud to offer.Your key responsibilities as an ASC Information Officer will include:Responding to enquiries from both the public and professionals seeking support for adults, offering clear and comprehensive information about local care and support services. Your guidance will help individuals understand how adult social care works in their area, explore available care and funding options, and navigate the process of accessing the right support.Acting as the first point of contact for incoming enquiries, managing each interaction within agreed service level targets and using your judgement to assess urgency and risk so that responses are prioritised and handled effectively.Working closely with colleagues across Surrey to help coordinate timely responses to requests for support, advice, information and safeguarding concerns.Engaging with residents and their families to gather important background information, providing vital insight to support partner agencies and ensure the right help is put in place.Playing a key role in emergency responses, working alongside police and ambulance teams to coordinate activity and ensure the right resources are deployed quickly and efficiently in critical situations.Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:A good understanding of social care and health issues, with a basic awareness of public sector and voluntary agenciesExperience of providing a high standard of customer care and professionalismHigh level written and verbal communication and interpersonal skillsAbility to deal with sensitive calls or situations empatheticallyExcellent IT skills and ability to use databases with a high standard of accuracyAbility to work effectively and flexibly and as part of a teamA Basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.To apply, we request that you submit a CV and answer the following 4 questions (each with a maximum limit of 200 words):Please describe your experience of providing high-quality customer service in a fast-paced environment.What systems or databases have you used in your previous roles? How have you used IT systems and databases to manage information accurately and efficiently?Please tell us about a time you worked collaboratively to respond to a challenging situation or emergency.What is your understanding of adult social care and the role of public and voluntary sector agencies in supporting individuals?We're looking for you to evidence relevant experience combined with a natural capacity for empathy to deal with sensitive or potentially distressing calls. A keen eye for detail and accuracy when inputting information onto databases is also key.If you share our enthusiasm and commitment for helping our residents with their requests and enquiries, please do not hesitate in applying. The job advert closes at 23:59 on Sunday 30th August 2026.Interviews planned for the week commencing 7th September 2026. Interviews will include a 10-minute presentation in a format of your choice on a topic shared in advance.Before submitting your application, we recommend you read the job description and our Life at Surrey Handbook to get an insight into working at Surrey.We look forward to receiving your application, please click on the apply online button below to submit.Contact UsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Kim Garland or Sandra Wright by e-mail at asc.infoandadvice@surreycc.gov.uk.Local Government Reorganisation (LGR)Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.Our CommitmentWe are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.