ICT Primary Care Remote Support Officer

You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners.

We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Qualifications

Essential: - GCSE standard or equivalent

Desirable: - ITIL V3 Foundation; - AS or A Level qualifications in relevant subjects; - ITIL version3/4 Foundation Certificate in IT Service Management

Experience

Essential: - Relevant experience in an IT or customer service related environment.; - Awareness of Windows desktop O/S

Desirable: - Desktop software & hardware configuration; - Knowledge of ITIL processes

Skills & Knowledge

Essential: - Experience of Microsoft 365; - Experience in the use of internet services; - Experience of Microsoft Office systems; - Accuracy and attention to detail