Housekeeping Operations Manager

• Implementation of the housekeeping standards and operating procedures for housekeeping and rapid response provision across the entire GSTT estate
• Lead a site-based leadership team who oversee nearly 700 staff in the provision of housekeeping and rapid response services across the GSTT estate
• Deliver operational performance (financial and non-financial) targets against agreed service standards, including compliance with Financial & Procurement Regulations
• Continuously monitor and review services; identify and implement service, operational and financial improvements to deliver within allocated budgets, improving value for money, including being responsive to changing business needs
• Leadership Standards (Aligned to NHS Management and Leadership Framework) - Lead with compassion, integrity and accountability, making clear, fair and timely decisions and taking responsibility for outcomes

• Interest free Season Ticket Loan
• Long Term Service Awards
• Subsidised on-site nurseries and childcare vouchers
• A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
• Ride to work scheme
• Employee assistance programme
• Free stop smoking service

Essential

• Education to first degree level or equivalent demonstrable experience, and/or professional training and specialist knowledge of housekeeping services leadership, acquired through training and experience

Essential

• Extensive, successful track record of leading housekeeping and rapid response functions within an Estates, Facilities, infrastructure or equivalent complex operational environment.
• Detailed understanding of the housekeeping requirements within a complex NHS environment.
• Experience of leading complex services in the NHS or an equivalent regulated environment, with evidence of service improvement, compliance and stakeholder partnership working.

Essential

• Excellent understanding and specialist knowledge of NHS Housekeeping departments
• Highly developed communication skills, with ability to communicate highly complex information where exceptional influencing skills are required.
• Highly developed leadership skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust-wide and local performance expectations.

Essential

• Proven strong written communication skills, in particular for complex drafting, and ability to produce & present effective business cases.
• Effective listening skills and the ability to build excellent interpersonal relationships.
• Sound political judgment and sensitivity when dealing with stakeholders at all levels.
• Demonstrable inclusive, anti-racist and compassionate leadership skills, including creating psychologically safe teams, challenging discriminatory behaviour, and using data and feedback to improve fairness and belonging.
• Extensive track record of effective partnership working with internal and external stakeholders.

Essential

• Commitment to the Essentia Way - working together, doing it well and looking after each other.
• Commitment to inclusive practice that recognises intersectionality and supports colleagues, patients and service users from marginalised groups, including disabled and neurodivergent people, people of all gender identities and expressions, LGBTQ+ communities, and people from different ethnic and socio-economic backgrounds.