Healthcare Security Officer

The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.

The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.

The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.

The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions.

The post holder will need to respond to challenging/traumatic security incidences.

The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.

The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

The main working relationships that the post holder will be required to develop are:

Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times

Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures

Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers.

Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non verbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital.

In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.

Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security officer the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear.

Please see the JD attached for more information on this position

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http: //www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Training & Qualifications

Desirable: - SIA Licence* (Security Industry Standard) or equivalent formal training

Experience

Essential: - Knowledge of Health NHS services; - Experience of working within a team; - Experience of working on own initiative; - Experience of working with public

Desirable: - Previous experience of working in a large organisation; - Experience of security duties; - Experience of working to/within specific contract terms.

Communication and relationship skills

Analytical and Judgement skills

Desirable: - Previous CCTV experience

Skills

Essential: - Computer literate; - Record keeping; - Forward thinking; - Good standard of verbal communication (customer focused)

Desirable: - Customer Care Evidence of people skills Attention to detail Logistical background

Planning and organisation skills

Desirable: - Previous Physical skills training

Physical Skills

Desirable: - Previous Physical skills training.

Equality, Diversity and Inclusion

Other requirements specific to the role

Commitment to Trust Values and Behaviours

Essential: - Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours