Head of Human Resources

• Volunteer Services Manager
• HR Administrator
• HR & Payroll Assistant
• Learning & Development Administrator

• Further develop and lead the implementation and evaluation of a people strategy and supporting process

• Use organisational insight to identify opportunities to improve HR efficiency and effectiveness, driving

• Demonstrate an understanding of the organisations operating model, together with the commercial

• Embed systems that support the evaluation, audit, quality assurance and rigorous review of recruitment

• Work closely with the Senior Management Team to anticipate changes in the internal and external

• Develop and implement appropriate measures to ensure the Hospice complies with changes in

• Prepare and deliver educational sessions that build the skills and confidence of those who manage

• Build a positive reputation for providing ethical, evidence-based HR advice to managers and employees

• Support the Volunteer Services Manager to enable our volunteer workforce to flourish.

• Support managers to foster high standards of performance, professional development and accountability

• Provide expert guidance, coaching and practical support to managers in relation to performance

• Champion a positive, high-performing culture that reflects St Johns Hospices values, strategic

• Support managers to set clear expectations, provide constructive feedback, recognise achievement

• Promote a culture of continuous learning, accountability and improvement, enabling individuals and

• Monitor workforce performance trends and people metrics, using insight to inform organisational

• Develop, maintain and review policies and procedures that support effective performance management

• Work in partnership with senior leaders and managers to build an engaged, effective and resilient

• Lead the development and implementation of people and volunteer policies, procedures and guidance

• With support from external HR consultants where required, ensure people policies remain aligned with

• Lead the continuous improvement of people systems and practices across the organisation.
• In conjunction with external HR consultants, periodically review the terms and conditions set out in

• Lead and support organisational change associated with the Hospice refurbishment programme

• Engage staff, volunteers and stakeholders throughout the change process, fostering collaboration, clear

• Embed a culture of continuous improvement, ensuring change initiatives align with the Hospices

• Maintain knowledge of the local labour market trends to enable the organisation to remain competitive

• Maintain an up-to-date understanding of local labour market trends to help the organisation remain

• Work closely with managers to develop succession and resilience plans, ensuring equal opportunities

• With the support of other departments create compelling recruitment messages, packs and

• Ensure everyone responsible for recruitment and selection acts lawfully and uses appropriate methods

• Ensure recruitment and selection administration is carried out in line with Hospice policies and

• Work closely with managers to prepare and deliver a tailored induction programme for each new recruit.

• Provide support and guidance to managers during probationary periods, including where concerns are

• Build the confidence and capability of staff and volunteers through implementation of the Learning and

• Support the wider education agenda for the local health and care system by working with clinical

• Champion the safe and appropriate use of AI within the HR team and Digital Transformation Group to

• Provide specialist advice on complex employee relations matters, acting as the senior point of escalation

• Ensure decisions made support the organisations values, culture and strategic priorities.
• Conduct impartial, objective and thorough investigations where required.

• Communicate relevant changes in employment law to the HR & Payroll Assistant ensuring these are

• Prior to monthly payroll being transferred to the bank, carry out a check of all payslips to ensure accuracy

• Work closely with the Director of Finance and Resources to ensure payroll processes are accurate

• Ensure accurate, up-to-date payroll records are maintained and reports to external bodies are issued

• In conjunction with the Director of Finance & Resources, explore opportunities to digitise payroll

• Make recommendations to inform strategic discussions about pay and reward, based on internal and

• Contribute to the organisation of celebration and recognition events that thank people for their

• In conjunction with the Volunteer Services Manager, strengthen the volunteer offer so that the Hospice

• Ensure the contribution of our volunteers is recognised through recognition, events and best practice.
• Ensure effective governance across volunteering activities, including the monitoring, evaluation and

• Bi-annually engage with all individuals via a survey to understand their views on the organisation they

• Use survey findings to identify actions that will improve colleagues experiences.
• Support quarterly forums for the Hospice team and respond constructively to issues raised.

• Periodically review the organisations occupational health provision and Employee Assistance

• Promote to all employees the benefits of the EAP encouraging usage.
• Encourage, support and promote the wellbeing achieved from volunteering.
• Periodically review the organisations occupational health provision and Employee Assistance

• Promote the benefits of the EAP to all employees and encourage its use.
• Encourage, support and promote the wellbeing benefits of volunteering.
• Encourage colleagues to access informal support activities, such as the choir and complementary

• Ensure managers understand their responsibilities under the Equality Act 2010 in relation to equality

• Support managers with occupational health referrals, risk assessments and the implementation of

• Ensure data held in the HR Management System is accurate, up to date and maintained in line with data

• Use analytical and critical thinking skills to enable decisions to be based upon evidence and informed

• Ensure all people monitoring and data required by law, the Care Quality Commission and the Hospice

• HR People and Departmental Management
• Continuous Professional Personal Development
• Other Duties
• Duties and Responsibilities to St Johns Hospice

Essential

• Significant generalist HR experience within a workforce of over 150 staff.
• Experience of leading, managing and developing a team or service area.
• Extensive employee relations experience and confident handling complex casework.
• Strong proven experience of delivering change management/organisational change.
• Extensive people management skills including leadership, safer recruitment, performance management and development of self and own reports.
• Experience of developing, reviewing and implementing HR policies and procedures in line with legislation and best practice.
• Experience of delivering training.

Desirable

• Experience of working in a healthcare setting.
• Experience of working with trade unions.
• Experience of delivering training.
• Experience of managing volunteers.
• Experience of supporting in house payroll processes.

Essential

• Self-motivated, and ability to manage competing priorities.
• Able to resolve problems/issues tactfully and effectively.
• Evidence of honesty, reliability and enthusiasm in work settings.
• Sensitive, approachable and perceptive; ability to remain calm and confident in challenging situations.
• Demonstrates professionalism and accountability.

Essential

• Customer focused and commercial awareness.
• Critical thinking skills.
• Ability to lead and represent the HR function, confidently advising managers on all aspects of people management and development.
• Ability to influence, persuade, negotiate and motivate others.
• Up to date specialist knowledge of UK employment legislation and HR best practice.
• Strong coaching and influencing skills with managers at all levels.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft 365 and HR management systems.
• Excellent organisational skills and a flexible approach to work.
• Ability to prepare reports based on evidence and research.

Desirable

• Ability to prepare reports based on evidence and research.
• Knowledge of hospice ethos and values.
• Ability to teach using a variety of methods lecture / small groups / individual coaching / experiential.