Head of Community Services

As a member of the Hospice Leadership Team, the Head of Community Services will provide

visible leadership across community services, driving excellence in care delivery, service

performance, workforce development, and stakeholder engagement. The role combines

operational management with professional clinical leadership and requires a highly experienced

registered healthcare professional with a strong understanding of palliative and end-of-life

care.

The postholder will oversee the management and development of

Hospice in Your Home 24-hour community service

Wellbeing Day Services

The role requires regular travel across Nottinghamshire and participation in the

Hospice's Clinical on-call rota approximately one week in every five weeks.

Ensure Nottinghamshire Hospices commitment to equity, diversity and inclusion is

embedded in all areas of people practice.

Act as a champion for equity, diversity and inclusion, challenging poor or inappropriate

practice in all areas of Nottinghamshire Hospice delivery of service. This is not restricted

to the Hospice in Your Home team.

Hospice Leadership

As a member of the Leadership Team, you will attend meetings and take an active role in

supporting and delivering actions from the Senior Leadership Team departmental

and organisational strategies.

Provide professional and clinical leadership across community services, ensuring care is

delivered in accordance with evidence-based practice, national guidance, and Care Quality

Commission (CQC) regulatory requirements.

Promote a culture of excellence, safety, learning, and continuous quality improvement.

Maintain oversight of clinical governance, risk management, safeguarding, incident

reporting, and quality assurance processes within community services.

Ensure patients and families receive person-centred, equitable, and compassionate care.

Act as a senior clinical resource and expert advisor for complex clinical situations

as required.

Provide overall operational leadership for Hospice in Your Home and Wellbeing Day Services.

Ensure services are appropriately staffed, resourced, and managed to meet operational

demands and service objectives.

Monitor service performance, activity, quality indicators, and outcomes, taking

action where improvements are required.

Lead workforce planning and service delivery models to ensure sustainable and effective

services.

Manage budgets and resources responsibly in collaboration with senior colleagues.

Line manage and support Lead Nurses and the Care Administration Lead.

Foster a positive, inclusive, and high-performing culture that reflects the values of

Nottinghamshire Hospice.

Lead recruitment, retention, performance management, supervision, and professional

development within the teams.

Ensure staff receive appropriate support, training, and opportunities for growth.

Promote staff wellbeing and engagement across community services.

Build and maintain strong relationships with external stakeholders including NHS

organisations, Integrated Care System partners, primary care colleagues, care providers,

commissioners, voluntary sector organisations, and community partners.

Represent Nottinghamshire Hospice at external meetings, networks, and partnership

forums.

Promote the role and impact of hospice community services across Nottinghamshire.

Work collaboratively with stakeholders to improve patient pathways and access to palliative

and end-of-life care services.

Ensure compliance with all relevant regulatory, professional, and organisational standards.

Lead quality improvement initiatives and contribute to service evaluation and audit

programmes.

Monitor risks and implement appropriate mitigation strategies.

Lead on investigations and responses to service feedback.

Support organisational readiness for inspections and quality reviews.

Champion learning and development across community services.

Support the development of palliative and end-of-life care knowledge and skills within the

workforce.

Contribute to the design and delivery of education and training programmes internally and

externally where appropriate.

Promote a culture of reflective practice, professional development, and evidence-based

care.

Values and Behaviours

The postholder will demonstrate and promote the values of Nottinghamshire Hospice through:

On-Call Responsibilities

Participate in the Hospices Clinical on-call rota (approximately one week in every five

weeks).

Provide operational and clinical leadership support outside normal working hours

as required.

Why youll love working here

Nottinghamshire Hospice is a great place to work!

As a charity were able to be creative, fleet of foot and inspiring in our approach to our services and how we work together.

Compassion Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.

Trust Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.

Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.

Were the leading Nottinghamshire provider and influencer of , with ambitions to make a real difference to all those diagnosed with a life-limiting or terminal illness. We have been established for 40 years and are at the heart of our communities who rely on our care and support.

If youre looking for an opportunity to work for a local charity and be part of a great care movement then this is the opportunity for you.

Our benefits

Qualifications

Desirable: - Specialist qualification or significant experience in palliative and end-of-life care.; -; - Master's degree or equivalent advanced study.

Essential Knowledge and Skills

Desirable: - Experience of delivering education, training, and workforce development programmes.; - Experience of working within hospice services.