GP Receptionist

• Receive and record requests for home visits.
• Make new and follow-up appointments for surgeries and clinics.
• Process same day prescriptions for the doctor to check and sign.
• Recording and posting of mail.
• Maintain stationery stocks in reception and consulting rooms.
• Maintain tidiness in reception and waiting areas.
• Check security of building before leaving premises at the end of the working day.
• Maintain general organisation systems listed:
• Appointment system
• Requests for visits
• Filing systems
• Computerised database
• New patient registration
• Monitor effectiveness of all organisational systems and ensure that action is taken to resolve any problems or effect variations as required.
• Receive and accurately record messages for attached staff.
• Arrange patient transport where necessary.
• Answer general enquiries from patients politely, efficiently and pleasantly.
• Pass on information to incoming colleagues regarding unresolved or urgent problems.
• Make every effort to answer telephone in a timely manner, all incoming calls must be serviced by reception. Telephone support by other staff will be provided when and only if all reception lines are busy.
• Update information on computer database and participate in the process of audits as requested.
• Maintain confidentiality.
• File and extract records as required for patient queries, GP reports and other team members on request in a timely fashion.
• Ensure correct and accurate filing back of records using alphabetical flagging system.
• Provide computer printed patient lists for clinics/home visits.
• Ensure hospital reports/results/letters/typist documents are scanned to correct records in chronological order.
• Ensure familiarity with health and safety policies and procedures and comply with legislation relating to health and safety.
• Provide administrative support to all members of the Primary Health Care Team considered appropriate.
• To be responsible for maintaining the general clerical organisational systems.
• Any other delegated duties considered appropriate to the post.

• Salary aligned to NHS Agenda

• NHS pension or NEST
• Staff parking
• Access to Blue light discount scheme

Essential

• Experience of working with the general public
• Customer care experience
• Experience of reception work
• Excellent communication skills (Written and Oral)
• IT skills including data entry and retrieval
• Flexibility
• Experience of working in a confidential environment
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Performing under pressure
• Team working
• Caring, compassionate, understanding