GP Receptionist

• Monday - Friday 08:00-18:30
• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patient through our practice access.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately.
• Project a positive, professional and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required.
• Action repeat prescription requests as required.
• Provide test results to patients.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Process clinical letters coming into the Practice as required.
• Communicate with patents in a variety of ways (online, text, phone, in person, email).
• Assist patients with using latest digital technology.

• Provide a warm, professional welcome to patients and visitors.
• Manage patient queries both in person and over the telephone.
• Direct patients to appropriate services in line with practice protocols.

• Manage appointment bookings, cancellations and enquiries using the Accurx and Systmone clinical system.
• Print, scan, code and file documents using Workflow
• Handle repeat prescription requests in line with practice procedures.
• Maintain accurate and up to date patient records.
• Support clinicians with administrative tasks to ensure smooth daily operations.

• Confidently use SystmOne and Accurx as part of daily duties.
• Use Microsoft 365 (Outlook, Teams, Word, Excel)to support communication and workflow.
• Follow information governance, confidentiality requirements and data protection regulations at all times.

• Work collaboratively with the reception and administrative team.
• Report any issues or concerns promptly to the management team.
• Contribute to maintaining a calm, organised and patient focused reception environment.
• Adapt to changes in practice processes or requirements.

• Undertake training and development as required for the role.
• Carry out any other reasonable duties relevant to the position.

Essential

• GCSE grade A to C in English and Maths
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Reliable, punctual, flexible and able to work independently as well as part of a team.
• Ability to remain calm, polite, and professional under pressure.

Desirable

• Previous experience working in a GP practice or healthcare reception role.
• Confident use of Systmone and AccuRx
• Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams).
• Ability to work efficiently in a fast paced environment.
• Commitment to patient confidentiality and compliance with GDPR.