GP Receptionist

Desirable Experience- Previous reception, customer service, or administrative experience

duties and responsibilities to be undertaken by members of the Practice team

may include any or all of the items in the following list:

1.

Ensure and effective and efficient Reception service is provided to patients

and any other visitors to the Practice.

2.

Initiating contact with and responding to requests from patients, other team

members and associated healthcare agencies and providers.

3.

Deal with all general enquiries, explain procedures and make new/follow up

appointments.

4.

Using your own judgment and communication skills ensure that patients with no

prior appointment but who need an urgent appointment are seen in a logical and

non-disruptive manner.

5.

Explain Practice arrangements and formal requirements to new patients and those

seeking temporary cover, ensuring all procedures are completed.

6.

Receive and make telephone calls as required. Divert/Transfer calls, take

messages and ensure accuracy of detail and prompt delivery of information to

the correct department/team member.

7.

All home visit requests are to be added to the On Call Dr rota promptly.

8.

Process and action repeat prescription requests in accordance with Practice

guidelines and ensure that they are ready for collection by the patient within

48 hours, using the clinical software.

9.

To uphold and abide by the Practice Policy, requirements to support patient

service delivery and to assist in the distribution of relevant Practice

leaflets, booklets, health promotion questionnaires to patients.

10.

Advise patients and take payment of relevant charges for private (non GMS)

services and provide admin support for the generation of medical reports.

11.

Computer data entry/data allocation and collation. Processing and recording

information in accordance with Practice procedures.

12.

Scanning of relevant documentation to be work flowed for appropriate action.

13.

Ensure all George Lloyd files are stored in alphabetical order within the

filing system.

14.

Ensure all new patient registrations are actioned promptly and entered onto the

clinical software accurately to prevent duplicate records.

15.

Use of Microsoft, to support the Practice and non-clinical teams with Word /

Excel/ Along with filing, photocopying and scanning.

16.

Ensure Reception and Waiting Room is kept neat and tidy.

17.

Adhering to the Start and End of Day process.

18.

Undertake any additional duties as required by the Practice and appropriate to

the Reception role.

This

list is not exhaustive and you will be expected to perform different tasks as

necessitated by your changing role within the Practice and the overall business

objectives of the Practice.

We value our team offering

a friendly environment in which to work, with other enthusiastic members who

understand Primary Care demands. Encouraging each team member to be focused

having ownership, engagement and responsibilities to ensure support and

efficiency for achievement.

13,000 registered patients, 4 GP Partners, 2

salaried GPs and as a training practice we have several GP Registrars and

Experience

Essential: - Experience of working with the general public.; - Experience with Customer Service; - Experience of working within a Receptionist position

Desirable: - Experience of working in General Practice preferred by not essential

Qualifications

Essential: - Good standard of Education; - GCSE Mathematics and English - Grade C or above

Desirable: - AMSPAR Reception Certificate; - NVQ II in Customer Care; - CLAIT Qualification