GP Receptionist

Duties may be varied from time to time under the direction of the Lead Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels:

Offer general assistance to the

Practice Team with a positive and friendly image to patients and other

visitors, either in person or via the telephone

Receive, assist and signpost

patients to the appropriate service or Healthcare Professional

Administrative duties to help

with the smooth and efficient running of the Practice including clerical

support to clinical staff and other members of the Practice Team

In the course of seeking

treatment, patients entrust us with, or allow us to gather, sensitive

information in relation to their health and other matters. They do so in

confidence and have the right to expect that staff will respect their privacy

and act appropriately

In the performance of the duties

outlined in this job description, the post-holder may have access to

confidential information relating to patients and their carers, Practice staff

and other Healthcare workers. They may also have access to information relating

to the Practice as a business organisation. All such information from any

source is to be regarded as strictly confidential

Information relating to

patients, carers, colleagues, other Healthcare workers or the business of the

Practice may only be divulged to authorised persons in accordance with the

Practice policies and procedures relating to confidentiality and the protection

of personal and sensitive data

The post-holder will support the

equality, diversity and rights of patients, carers and colleagues, to include:

incorporates the importance of peoples rights, interpreting them in a way that

is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity,

needs and beliefs of patients, carers and colleagues

welcoming to and of the individual, is non-judgmental and respects their

circumstances, feelings priorities and rights.

Development

The post-holder will participate

in any training programme implemented by the practice as part of this

individual annual appraisals, taking responsibility for maintaining a record of

own personal and/or professional development and mandatory training

development, learning and performance and demonstrating skills and activities

to others who are undertaking similar work

The post-holder should recognize

the importance of effective communication within the team and will strive to:

other team members

patients and carers

alternative methods of communication and respond accordingly

Contribution to the

The post-holder will

standards and guidanceDiscuss with other members of

the team how the policies, standards and guidelines will affect own work

We are a small but busy NHS Training Practice in

Dartford with just under 9000 patients. We have 2 General Practitioners

Partners, 1 salaried GP, 2 Physician Associates, 2 Practice

Nurses and 2 HCAs and 8 members of staff within the Management, Secretarial,

Reception and Administrative Teams.

We are a GMS practice.

Our IT system is EMIS Web.

Experience