GP Receptionist

This role will suit a person who is used to working in a fast paced environment, who is able to provide excellent service to our patients both on the telephone,face to face and online.

JOB TITLE: RECEPTIONIST

REPORTS TO: DEPUTY PRACTICE MANAGER

HOURS: 20 hours per week

Receive, assist and direct patients in

accessing the appropriate service or healthcare professional in a courteous,

efficient and effective way.

Provide

general assistance to the Practice team and project a positive and friendly

image to patients and other visitors, either in person or via the telephone

an effective and efficient reception service is provided to patients and

any other visitors to the Practice

with all general enquiries, explain procedures and make new and follow-up

appointments.

your own judgement and communication skills ensure that patients with no

prior appointment but who need urgent consultation are seen in a logical

and non-disruptive manner.

Practice arrangements and formal requirements to new patients and those

seeking temporary cover and ensure procedures are completed.

and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and

prompt appropriate delivery.

requests for home visits into the clinical system, ensuring careful

recording of all relevant details and where necessary refer to Duty

Doctor.

repeat prescription requests either on the computer via workflow or

manually.

patients of relevant charges for private (non General Medical Services)

services, accept over the counter payment and issue receipts for same.

patient information on to the computer as required.

Notes and correspondence

that clinical system practice notes are dealt with promptly and all

actions taken are recorded appropriately.

e-consults received via the practice gatekeeper account and ensure they are

work-flowed to the correct team.

correspondence, reports, results discharge letters etc are work flowed promptly

using EMIS WEB or DOCMAN 10 and sent to the correct team.

refreshments as per office rota, ensure the kitchen is kept clean and tidy

and air and tidy the waiting room in turn with other staff.

new patients are registered onto the computer system promptly and

accurately

other additional duties appropriate to the post as requested by the

Partners or the Practice Manager.

Confidentiality

the course of seeking treatment, patients entrust us with, or allow us to

gather, sensitive information in relation to their health and other

matters. They do so in confidence

and have the right to expect that staff will respect their privacy and act

appropriately

the performance of the duties outlined in this Job Description, the

post-holder may have access to confidential information relating to

patients and their carers, Practice staff and other healthcare

workers. They may also have access

to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly

confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the Practice may only be divulged to authorised persons in

accordance with the Practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their

own and others health, safety and security as defined in the practice Health

& Safety Policy, the practice Health & Safety Manual, and the practice

Infection Control policy and published procedures. This will include:

Greasby Group Practice is a 2 Partner GP surgery which has a patient list size of approx. 6500.

Our reception/admin team consists of 10 people covering the hours 08:00 - 18:30, we are a friendly team who support each other especially the new members of staff.

Qualifications

Experience