GP Practice Receptionist/Care Co-ordinator

• Welcoming patients to the surgery
• Booking appointments
• Answering queries
• Working with the duty doctor to identify the appropriate treatment for patients
• Gathering information for the Duty Doctor
• Signposting patients to services and other organisations
• Entering information onto patient records
• Printing letters and forms
• Taking messages

• Greeting patients and visitors to the Practice, providing a

• Answering telephone calls, ensuring calls are documented and directed appropriately
• Gathering information from patients to pass on to the Duty Doctor
• Booking

• Signposting patients to the most suitable services including self-care and patient education events offered by the Practice
• Ensuring patient records are maintained on SystmOne
• Dealing with queries and concerns raised by patients
• Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the

Essential

• GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

• Qualification in Health & Social Care
• Qualification in Customer Service

Essential

• Experience of providing excellent customer service
• Experience of using Microsoft word & excel

Desirable

• Experience of working in a GP Practice or Hospital
• Experience of using TPP SystmOne