GP Practice Reception Supervisor

• Supervise and support the Care Navigator team to deliver outstanding patient care and administrative support
• Ensure adequate staffing levels, providing cross-cover for the other Reception Supervisor
• Oversee appointment scheduling, cancellations, and patient check-in processes with precision and professionalism
• Ensure all patient records are accurately maintained and confidentiality is upheld at all times
• Manage incoming calls, inquiries, and correspondence promptly to foster positive relationships with patients and external partners
• Coordinate with Clinical team to facilitate smooth clinic operations and address any scheduling conflicts or issues
• Induction and training new staff members to the required standard, and provide ongoing support to enhance team performance
• Be first to respond to urgent problems (e.g.: telephone/EMIS/IT malfunctions; clinical staff sickness, etc)
• Help develop policies and procedures with the Operations Manager
• Act as a role model for staff
• Ensure maximum productivity from reception staff ensuring that all reception tasks are carried out in a timely manner
• Carry out staff appraisals and performance reviews
• Ensure Practice policies are followed and accurate records are kept
• Liaise with management team concerning staffing and organisation of work
• Liaise with other member of the Primary Healthcare Team, and outside agencies
• Act as Deputy Practice Fire Warden
• Chair reception meetings and take minutes
• Open/close practice premises (as part of a rota) in line with Practice policy
• Monitor reception area for cleanliness, organization, and a welcoming atmosphere

Essential

• Demonstrate ability to be a strong and credible leader.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Professional, articulate and helpful manner.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Essential

• Recent previous experience working as a receptionist / reception supervisor in an NHS GP practice

Desirable

• Experience in a managerial or supervisory role

Essential

• Excellent communication skills
• Good numeracy and literacy skills
• Knowledge of Docman and EMIS web
• Ability to develop skills in managing/supervising staff, training and development

Desirable

• IT skills hardware and software
• Qualifications or training in:
• Supervising or managing others
• Training and staff development
• Customer services/patient care

Essential

• Punctual and well presented.
• Flexibility of working hours/ able to work at the desired times.
• Commitment to personal develop and take part in available training.
• Commitment to the equality, diversity and rights of patients, carers and colleagues.