Governance Facilitator

• To ensure complaints are investigated and comprehensive reports/responses are provided for forwarding to the Customer Care Team. To ensure all actions identified from complaints are completed and that evidence is provided within the requested timescales. To maintain a full record on In-phase.- To be the central point of contact for the completion of Learning Responses offering support to relevant managers to ensure action plans resulting from learning are developed and completed in a timely fashion and associated action planning is systemised and monitored.- To ensure inquest statements requests are completed in a timely manner.- To provide accurate reports to Clinical Governance meetings, in relation to complaints, inquests and incidents.- To support the Chair of the Positive Learning Group with the agenda and supporting documents.- To undertake specific projects when requested by the Admin & Operational Support Manager or Head of Operations.- To develop a practical system for the management of Governance information for the Division.- To ensure accurate data input into the Health Roster system for sickness absence and annual leave for senior management and admin staff, where appropriate.

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Essential

• GSCEs or equivalent
• Understanding of Governance
• Data Base Experience

Desirable

• Producing data reports
• Meeting deadlines / Time management
• Working on own initiative

Essential

• Data Base experience
• Governance processes

Desirable

• Team Working
• Managing Deadlines