Good Neighbour Scheme Coordinator (Peer Mentor Project)

• to contribute to the effective development and delivery of the Good Neighbour Scheme
• to work with the Co-ordinators of our other services which offer a range of support to older people and their carers and ensure the scheme contributes to the overall aims of SCCCC.
• To build and support a network of Volunteer Peer Mentors who will support other volunteers during their Good Neighbours volunteering journey.

• Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members and the individual themselves, and allocate volunteers where appropriate.
• Be available for enquiries from volunteer, service users and their families and respond to any requests for information in a timely and professional manner.
• Ensure that each service user receives a home visit prior to allocation of a volunteer, in order to confirm personal details, undertake a risk assessment and better understand them and their needs.
• Provide support to service users waiting for a dedicated volunteer by offering support in person or over the telephone where appropriate
• Offer support and supervision to a team of Volunteer Peer Mentors and wider volunteer team and ensure that the service is responsive to the needs of its volunteers.
• Ensure compliance with SCCCCs policies and procedures.
• Liaise with the fundraiser in order to maximise donations to the organisation.
• Publicise the scheme through all appropriate channels.
• Liaise with the Operational Lead to participate in volunteer training as appropriate.
• Maintain accurate records of work undertaken and produce oral/written reports as required.
• Ensure that appropriate monitoring and evaluation procedures are put in place and used effectively.
• Cover the work of other Good Neighbour Scheme Team Members during periods of leave.(As appropriate)
• Attend the meetings of the organisation and any other meetings as required.
• Attend appropriate training courses to enhance/develop own skills.
• Carry out other duties and relevant tasks consistent with the responsibilities of the post which from time to time may be required as agreed between the postholder and the Senior Management Team.
• To participate in the on call cover arrangements over Christmas and New Year periods.

Essential

• 5 good GCSEs (or equivalent) including English and Maths

Desirable

• Degree level qualification

Essential

• Minimum 2 years experience in a relevant post or organisation
• Experience working within community engagement and volunteering environment
• Experience of contributing to a team environment
• Evidence of recent relevant continuing professional development
• Understanding of the needs of older people and their families
• Ability to work effectively with a diverse range of individuals and organisations.
• Ability to communicate effectively both internally and externally to a wide variety of audiences and using a variety of methods suitable to different audiences.
• A proven ability to build robust relationships with key stakeholders to deliver excellent services, programmes or projects.
• Good telephone manner and the ability to deal sensitively with service users, family members and carers.
• Committed and highly self- motivated
• The ability to work in a self-directed manner, and as part of a team
• Computer literacy in dealing with standard MS office packages, including spreadsheets and bespoke IT packages.
• Proven organisational skills and administrative ability, capable of meeting deadlines.
• Ability to work under pressure
• Ability to adhere to an organisations policies, procedures and instructions
• Ability to problem solve competently
• Ability to relate well to volunteers.
• Able to act with integrity and take action if ethics, values or standards are compromised.
• Car driver/owner with daily access to a vehicle
• Willing to work outside office hours (both evenings and weekends) when necessary.

Desirable

• Understanding of the role of the Voluntary and Community Sector in the field of Health and Social Care
• Knowledge of health and safety issues
• Experience in project work, particularly in a leading role
• Qualification in Community Work and/or Health and Social Care