Extended Access & PCN Services Coordinator

• Support the smooth running of the PCN Extended Access Hub.
• Coordinate Enhanced Access clinic schedules, including evening and weekend sessions.
• Create and maintain clinical rotas within SystmOne and other agreed systems.
• Ensure rotas are updated in a timely manner and communicated effectively to staff and practices.
• Liaise with practices and clinicians regarding clinic availability, changes, cancellations and cover arrangements.
• Support adjustments to clinics in response to staff absence, leave, or service changes.
• Assist with ensuring contracted Enhanced Access hours are delivered and appropriately recorded.
• Support collection and reporting of Enhanced Access activity and utilisation data to the ICB.

• Provide comprehensive administrative support to the PCN Manager, Clinical Director and wider PCN team.
• Coordinate meetings, including booking venues/virtual links, circulating invitations, board papers and managing attendance.
• Prepare meeting agendas in collaboration with PCN leads.
• Attend meetings and produce accurate, timely minutes and action logs.
• Monitor progress of actions arising from meetings and follow up where required with PCN leads.
• Maintain organised electronic filing systems and records in line with information governance requirements.
• Support preparation of reports, spreadsheets, presentations and other PCN documentation.
• Assist in collating data and information from practices.

• Maintain and update PCN rotas within SystmOne.
• Support clinic template setup and amendments as required.
• Ensure clinical sessions are accurately reflected within relevant systems.
• Produce activity and utilisation reports from SystmOne and other reporting tools.
• Assist practices and PCN staff with basic system queries where appropriate.
• Escalate system issues or concerns to the PCN Manager.
• Support coordination of last-minute clinic changes (e.g. cancellations/rescheduling)

• Support the PCN Business and Data Lead with data collection and reporting requirements.
• Assist in gathering information from member practices and PCN teams.
• Support monitoring of service activity against PCN contractual requirements (DES).
• Assist with maintaining accurate records and audit trails.

• Act as a key point of contact for staff and practices involved in Extended Access clinics.
• Maintain effective communication with practices, clinicians, administrative teams and external organisations.
• Respond to queries in a professional and timely manner.
• Escalate risks, incidents, or operational challenges to senior staff.
• Support personlised Care Teams with project workstreams and attend community events to promote services and support delivery.
• Work collaboratively with colleagues across the PCN to support service delivery and improvement.
• Promote a positive and professional image of the PCN at all times.

• Work independently within agreed procedures and priorities.
• Manage workload effectively and prioritise competing demands meeting deadlines across multiple tasks.
• Contribute to continuous improvement and service development.
• Undertake any other duties appropriate to the role and grade as requested by the PCN Manager.
• Maintain patient and organisational confidentiality at all times.

• A collaborative multi practice network
• Strong clinical and administrative support
• Opportunities for ongoing professional development
• A forward thinking and patient centred ethos

Desirable

• Experience of working in Primary Care or a PCN environment.
• Experience with Rota Management Systems (e.g., Lantum)
• Experience with clinical systems (SystmOne/Emis)
• Experience of service coordination, project support, or population health work.

Essential

• Strong organisational and administrative skills, including rota/diary
• management.
• Excellent communication skills; both written and verbal.
• Ability to work independently and as part of a multi-disciplinary team.
• Competent IT skills, including the use of Microsoft Office and willingness to learn clinical systems (SystmOne/EMIS)