Estates Support Officer (CAD & Drawings)

• Be dynamic in their approach and flexible and adaptable to changing needs and priorities. Take proactive steps to learning all aspects of the role and maintain CPD
• To use their own initiative to proactively progress objectives and tasks productively
• To actively progress Estates digitalisation, rapidly learn and implement Estates processes and operating procedures and update the same to increase effectiveness and efficiency
• Rapidly become competent in the use of digitalisation software & tools including but not limited to AutoCAD, CAFM, Common Data Environment (CDE), , NHS digital web-based portals & tools and databases such as Model Hospital, PAM & Collaboration hub and Excel benchmarking and modelling software, etc.
• Undertake site surveys & physical labelling, audits, assessments, information analysis and management and NHS national returns, such as Eric and PAM, etc.
• Work proactively and support both management and frontline estates staff in delivering an effective service.
• Manage, control and update CAFM /asset management systems, ISO 9001 QMS, Estate's handover records and drawings, Estates stores critical spares records and financial and procurement analysis and reporting

• Collection, analysis and management of a wide range of information. Increasing data capture, digitalisation and systemisation, transparency of activities and increasing data quality. Assisting all Estates staff to comply with Statutory and Mandatory regulations.
• Operate the Trusts AutoCAD system and maintain and update drawings for small works and wider trust activities.
• Undertake physical surveys, audits and risk assessments on physical assets, infrastructure and work /services against all relevant standards & processes, Health and Safety, NHS guidance and Trust policies and procedures
• Produce reports to evidence compliance and provide assurance against Projects & Estates responsibilities and report on safe systems of work
• Undertake work and maintain information and evidence on all aspects of the Trusts risks, safety, and governance.
• Collection, data quality checks and submission of NHS National and local returns including ERIC, PAM, and FOIs liaising with all parts of the organisation and external organisation
• Development, production and analysis of key performance indicators & SLAs
• Assist with the development and administration of the Estates CAFM system, Estates Helpdesk, and assist the CAD team with surveys, asset verification & tagging and uploading information to CAFM
• Competently apply of the Trusts Risk Management policy and risk ratings to the work and service of Estates and Risk registers. Understand the risk-based methodology for establishing backlog maintenance and the implementation of an effective risk assessed program of works
• Liaise with outside consultants, contractors, suppliers and service maintenance providers to confirm and analyse information on tasks, frequencies, costs, reports, etc
• Carry out surveys and audits of record keeping, information database systems, and advise/forecast on improvements or pitfalls to facilitate improvement.

Essential

• Good standard of education. Good level of Numeracy & literacy
• Sound understanding of computerised asset data /information systems, management & reporting of operational and asset data, developing workflow processes achieved by:
• Relevant College/Higher Education to at least NVQ level 3/Foundation degree or equivalent work experience in the field with specific relevant course certificates

Desirable

• Educated to NVQ Level 3 /BTEC a relevant course: information technology, data management, engineering etc.
• Usage of a CAFM system / similar data management system.
• Demonstrable work experience and responsibility for updating and analysing information using databases and producing reports on activity in a quality management systems environment.
• Professional registration with relevant institute engineering, management, financial /procurement, etc.
• A good understanding of Building Services is an advantage.

Desirable

• Experience of working in an Hospital Estates department using, ISO 9001 QMS, AutoCAD drawings, H&S files, Operation & Maintenance Manuals, Building Management Systems, Estates Helpdesk, HR, financial and procurement systems
• Liaising directly with customers and working on a helpdesk supporting frontline clinical care.