Care Navigator (Receptionist)

the role of Care Navigator you would be working within the fantastic and

dedicated Care Navigator team to provide responsive and professional reception

and patient navigation services to our 13,500 or so patients. The team currently comprises 12 care

navigators who all work a range of part time working patterns. The surgery is currently open to the public

from 08.00-18.30 Monday to Friday. Our

Care Navigation (Reception) services are normally based in reception on the ground

floor and in the Care Navigator room or alongside the triage GP in the triage room on the first floor, and all

Care Navigators spend time working in all areas, covering a range of face to

face, telephone and administrative tasks.

be successful in this role, we would expect candidates to have experience of

working within a busy reception, service or customer-focused environment, have

excellent interpersonal skills, able to demonstrate a high standard of language

and IT literacy, attention to detail, and the ability to remain calm under

pressure. While primary care experience

and knowledge of Emis Web may be an advantage, it is not essential as full

training would be provided.

We are a well established enterprising General Practice based in St George about three miles from the city centre in the East part of Bristol. We are a large and lively team committed to providing excellent patient care but also with a firm commitment to personal and professional development.

We are proud to have been described as a friendly, welcoming, warm bunch of amazing people.

Knowledge and Skills

Qualifications

Essential: - Good basic education to GCSE level or equivalent

Desirable: - Reception or service type qualification, eg hotel type reception services qualification or public service; - ECDL or similar

Experience

Essential: - Dealing with the public in a retail, commercial or public sector role; - Front line work in a very customer focused industry eg: retail or service industry