Clinic Coordinator

The post holder will coordinate and manage outpatient appointments, referrals and clinic activity, ensuring administrative processes are completed accurately and efficiently. They will act as a key point of contact for patients, carers, clinicians and colleagues, responding to enquiries, communicating appointment information and supporting the smooth running of clinics. The role will involve maintaining patient administration systems, arranging interpreter and other appointment-related services, managing clinic schedules and supporting the effective utilisation of clinic capacity. The post holder will work closely with clinical and administrative teams to ensure accurate record keeping, provide a high standard of customer service and contribute to a positive patient experience.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Education

Essential: - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths; - Business and Administration Level 3 NVQ or equivalent experience

Skills and abilities

Desirable: - Working knowledge of outpatient policies and procedures

Experience

Essential: - Clerical / administrative experience, including filing and/or reception; - Experience of dealing with the public, both on the telephone and in person

Desirable: - Previous NHS Experience; - Experience of using a Patient Administration System