EPR Systems Support Administrator

To provide effective operational

support and administration for Electronic Patient Record (EPR) and related

clinical systems. The postholder will provide day-to-day support to users,

investigate and resolve system issues, undertake agreed configuration and

testing activities, and support the safe, reliable and effective use of

clinical and operational systems.

The postholder will work

within established procedures and delegated responsibilities, escalating

complex issues, risks and decisions where appropriate.

Provide

a responsive and high-quality support service for EPR and other supported

clinical systems, helping to minimise disruption to patient care and

operational services.

Act

as a system administrator or key user for allocated EPR modules, undertaking

agreed configuration, maintenance and administrative activities in line with

established procedures.

Investigate

and resolve system incidents and user queries, using appropriate technical

knowledge and support processes, and escalate complex or unresolved issues

appropriately.

Work

with clinical and non-clinical users to understand requirements and support

the development of safe and effective electronic workflows within agreed

configuration standards.

Identify

and report potential clinical, operational, information governance and

security issues associated with system changes, escalating concerns to the

appropriate senior colleague.

Undertake

system and configuration testing for upgrades, releases and agreed changes,

recording test results, defects and actions in accordance with local

procedures.

Administer

user access and support Smartcard provision in accordance with Registration

Authority, local security and information governance procedures.

Monitor

data quality and system performance, identifying issues and working with

users and colleagues to improve the accuracy, completeness and effective use

of information.

Provide

guidance and support to staff on EPR use, system procedures, user access and

associated processes, including assisting with training and demonstrations

where required.

Liaise

with digital teams, project colleagues, partner organisations and third-party

suppliers to progress incidents, requests and agreed changes within service

Provide

day-to-day support to colleagues within the team, sharing knowledge and

helping to coordinate allocated work as required.

Maintain

technical documentation, standard operating procedures and knowledge

resources, and contribute to service improvements and project activities.

Manage

allocated workload effectively, prioritising tasks in response to operational

requirements and escalating competing priorities or urgent issues where

appropriate.

Work

flexibly and undertake other duties appropriate to the role and banding,

consistent with the needs of the service.

Key

relationships

Clinical

and operational teams; EPR, digital and project colleagues; partner NHS

organisations; Registration Authority contacts; information governance and

cyber security teams; third-party suppliers and support providers.

As a growing company, Innovate has a range of benefits and

opportunities to enable individuals to grow and experience a range of new

challenges. Innovate has a commitment to develop staff and provide a

supportive work life balance.

At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and

a desire to learn. We encourage anyone who is interested in this role to get in

touch, even if you do not meet all stated criteria.

Company Benefits

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

Qualifications

Experience

What we are looking for in our people: