Endoscopy Access Administrator
London North West University Healthcare NHS Trust
Harrow, HA1 3UJ
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
16 September 2026
12 days left
Job description
The post holder will be part of the Endoscopy Access Team and will be responsible for day to day co-ordination and compiling of waiting lists and addi...
To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
Respond to enquiries and take appropriate action on behalf of the service either by telephone, personal contact or correspondence, within agreed time limits.
Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patients pathway.
Provide excellent front of house service when covering Endoscopy receptions.
Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors.
Provide expert advice on aspects of the patient's care within defined boundaries and limits.
Establish and maintain electronic and manual filing systems.
Cover other members of the Endoscopy admin team when required which may mean working on other sites.
The post holder will actively support & contribute to the requirements of the pre-assessment service and the endoscopy unit.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Knowledge and Experience
Essential
- Administrative experience in a hospital environment
- Experience of working to and implementing local policies and procedures
- Understanding of information governance and confidentiality
Desirable
- Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre
Skills and Attributes
Essential
- Excellent professional and confident communication skills, both written and verbal with the ability to understand and relay complex information to people at all levels
- Ability to plan and manage own work schedule
- Self-starter with excellent time management skills and ability the ability to demonstrate initiative
- Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork
Desirable
- Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre
Education /Qualifications
Essential
- Educated to GCSE's Grade C or above or equivalent qualifications e.g. 'O' levels
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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