ED/UTC Admin Coordinator

• Work as part of a team.
• Work flexibly across both ED & UTC to ensure administration rotas are optimized.
• Provide and receive routine information with regards to patients requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines.
• Deal with enquiries from patients, medical staff and the general public in a professional and co-operative manner.
• Have a professional telephone manner toward patients/relatives and other staff
• Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
• The Administration Coordinator will from time to time be the first point of contact when dealing with bereaved family and friends, this will require a great deal of discretion, tact and compassion.
• The role will require the post holder to inform the patients of the different care
• The post holder will require good communication skills with the clinical leads of the department in order to overcome the transcribing of the medical notes written appertaining to the patients admitted to observation wards or attending
• Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day.
• The Administration Coordinators are exposed to distressing information with regards to complex clinical conditions and treatments carried out on the patients

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

Essential

• Minimum 2 years NHS experience or equivalent receptionist experience role
• GCSE (5 grades A-C) or equivalent experience
• Excellent time keeping and team player

Desirable

• Experience of working within an Emergency Department or a high pressured clinical environment
• Experience of working to strict and tight deadlines
• Experience using IT system - Cerner