ED Reception Clerical Officer - Hinchingbrooke Hospital

• Greet patients and relatives, acting as the first point of contact in the Emergency Department
• Register patients accurately and efficiently on Trust IT systems
• Update patient demographics and records
• Answer telephone enquiries in a professional and timely manner
• Book clinic appointments and ambulance arrivals
• Support patients and relatives with enquiries and signposting
• Maintain patient records, including scanning, filing and documentation management
• Ensure discharge summaries are completed in a timely manner
• Maintain a clean, organised and welcoming reception area
• Assist with induction and training of new team members
• Complete mandatory training as required

• Work under the direction of the Senior Clerical Officers and Administration Services Lead
• Be part of a large and supportive administrative team
• Provide administrative support across the department as required
• Be flexible and reliable in meeting service needs

Essential

• Numerate and literate, with Maths and English to GCSE

Desirable

• IT qualification
• NVQ level 2/3

Essential

• Comprehensive working knowledge of Microsoft Office, especially Outlook
• Customer service experience

Desirable

• Previous experience in an acute or emergency health care clerical environment

Essential

• Good organisational and communication skills
• Good working knowledge of Microsoft office
• Proven customer service skills

Essential

• Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies