Divisional General Manager

Reporting to the Deputy Chief Operating Officer, you will act as the Trust's subject matter expert for elective access, leading the Outpatient and Access departments andoverseeing theCancer Services team. Your remit will include:

Whatwe'relooking for

Responsible for supporting the delivery of key access targets across all services, this includes Referral to Treatment and Cancer.

Development and delivery of transformation / improvement projects, in line with Trust efficiency plan associated with outpatient and access services.

Participate in digital transformation projects, taking the lead with the National Electronic Booking System and Trusts patient management systems (e.g. Care Flow, Somerset)

Identifying and managing the risks associated with performance targets at both local and corporate levels. This includes writing comprehensive improvement plans to achieve and sustain performance mitigating risks.

Responsible for the development and implementation of policies and processes to ensure the Trust delivers performance standards as per Department of Health Guidelines and local Trusts guidanceUse expert knowledge to establish and embed patient pathways ensuring optimum treatment and waiting times, for Referral to Treatment and Cancer.

To undertake and oversee work to improve access performance across the trust, making full use of available information, tools and methodologies, for example, demand and capacity. Trajectory and modelling tools are developed and monitored in line with the Trusts key strategic objectives.

As the designated Trust lead the responsibility for the overall operational management, escalation and performance of the Referral to Treatment and Cancer.

Responsible for ensuring National policy is interpreted into Trust guidance and policy for the management of Referral to Treatment and Cancer standards.

Responsible for the professional and operational management of the Cancer Team, Referral to Treatment (RTT) Validators, Access Teams (including outpatient, inpatient and outpatient reception teams), to ensure robust data collection, validation and reporting both internally and externally. Identified budget holder for several departments.

To compile, analyse, interpret and present complex data to internal and external stakeholders, presenting solutions and developing plans to address under performance. This data would include complex performance data, health inequalities and clinical outcomes as required. Producing reports and business cases as necessary.

To be responsible for the development of patient pathways, quality and experience; whilst working collaboratively with general managers, service managers and clinical colleagues.

Lead in collaboration with Trust Colleagues to identify efficiency schemes connected to the Trust Outpatient Transformation Programme.

As a Senior Manager within the Trust, you will be required to participate on the Trusts on-call rota (this includes weekend on site working).

To lead on and undertake any other duties/tasks at the request of the Deputy Chief Operating Officer, Division of Surgery

To deputise and lead for the Deputy Chief Operating Officer at Trust, Regional and National level performance meetings where required.

To ensure that governance and risk processes are in place in line with the Trust overall policy.

Participate in the Trusts annual appraisal system designed to identify objectives and personal development opportunities.

Ensure that all mandatory training is up to date .

The post holder will be responsible for continually maintaining their working knowledge of local practices, policies and procedures and highlight ongoing training and development needs to their manager.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Qualifications

Essential: - Master's degree or equivalent learning in a professional or numerate discipline

Desirable: - Master's degree or equivalent learning in a professional or numerate discipline

Experience

Desirable: - Ability to use Microsoft Word, Excel, PowerPoint and Email, and have standard keyboard skills; - Knowledge of the clinical governance agenda

Skills

Analytical & Judgement