Dispenser in GP Surgery

• Prepare and dispense prescriptions accurately in accordance with practice procedures and legal requirements.
• Assist patients with medication collection and dispensary enquiries.
• Provide a courteous, professional and helpful service.
• Receive and unpack medication deliveries.
• Support the management of controlled drugs in accordance with practice procedures.
• Provide cover for colleagues during annual leave and sickness absence.
• Follow all Standard Operating Procedures (SOPs).

• Process repeat prescriptions efficiently and safely.
• Ensure prescriptions are labelled correctly and checked before issue.
• Refer dispensing queries to the Dispensary Lead, pharmacist or GP when necessary.
• Maintain patient confidentiality at all times.

• Provide a courteous, professional and helpful service.
• Manage patient expectations regarding prescription turnaround times.
• Liaise with patients regarding stock availability and collection arrangements.

• Maintain appropriate stock levels as directed by the Dispensary Lead.
• Rotate stock and carry out expiry date checks.
• Report stock shortages and discrepancies promptly.
• Ensure dispensary shelves are tidy and organised.

• Assist with controlled drug stock checks when required.
• Maintain security of medicines and report any discrepancies immediately.

• Process dispensing patient registration forms as directed.
• Assist with claims, audits and stock reconciliations.
• Support end-of-month stock counts and dispensary administration.

• Participate in audits and quality improvement activities.
• Report incidents, near misses and dispensing errors promptly.
• Comply with CQC requirements, NHS regulations and practice policies.
• Adhere to GDPR and confidentiality requirements.

• Follow COSHH, infection prevention and control, and health and safety procedures.
• Participate in mandatory training, including safeguarding.

• Provide cover for colleagues during annual leave and sickness absence.
• Attend team meetings and mandatory training sessions.
• Maintain professional competence through ongoing learning and development.
• Undertake any reasonable duties commensurate with the level of the post.

Essential

• Good literacy and numeracy
• Excellent attention to detail
• Customer service experience
• Ability to work as part of a team
• NVQ Level 2 Pharmacy Service
• GP or pharmacy dispensing experience
• Knowledge of NHS prescribing processes
• IT skills and use of clinical systems
• Organisational skills