Digital Transformation Care Coordinator

Key areas of work include but are not limited to:

and staff across internal and external teams to drive digital transformation

and service improvements

You will be working in a growing team consisting of both clinical and non-clinical colleagues, so teamwork and good communication skills are vital.

Duties to include the following;

Create and run searches using EMIS to extract and analyse

relevant data.

Develop and maintain templates, protocols, and concepts in

EMIS to streamline practice and PCN workflows.

Utilise digital clinical tools such as Ardens, iPlato, and

Accurx to enhance digital healthcare delivery across practices and the PCN.

Use Microsoft Office 365 tools for advanced analytics,

reporting and visualisation to improve and streamline service managements and

reduce dependence on manual reporting and ad hoc fixes.

Collaborate with PCN management teams and staff across

internal and external teams to drive digital transformation and service

improvements including working on identified projects to support with data

quality/reporting and evaluation.

Building and maintaining relationships with practices by keeping

them up to date on performance measures such as the Sefton Local Quality

Contract (LQC) and Investment Impact Fund (IIF). This will involve supporting

and monitoring performance and reporting this back regularly to key

stakeholders.

Collaborate with existing PCN services, to drive the digital

maturity across the network.

Attending relevant meetings for services across the

organisation.

Identify opportunities for service improvement through

digital opportunities.

Assist PCN practices in engaging with health inclusion groups

and reducing health inequalities, aligning with the PCN Health Inequalities Strategy

and the requirements of the local and national contracts. This may include

supporting practices to risk stratify their patients based on clinical need

and/or locally identified priorities.

Use population health intelligence and management tools to

proactively identify patients requiring targeted interventions and support.

Supporting practices with digital communications via Batch

Messages to Patients (SMS Platforms - e.g., Iplato, AccuRx)

Monitor and report about PCN and/or practice performance on

key measures such as cancer screening rates and other identified priorities

locally or contractual obligations.

Drive integrated working across the PCNs services to enhance

collaboration between practices and/or PCN teams

Promote efficiency and reduce duplication by standardising

processes and workflows.

Maintain and further develop existing systems and processes

in place.

Support the reduction of variation between practices,

ensuring consistent service delivery across the network.

Manage work and communication using Microsoft Office products

to ensure effective coordination and task tracking across projects. This

includes Word, Excel and SharePoint, amongst others.

Monitor and report on digital transformation progress: Track

the implementation and impact of digital initiatives across the PCN and provide

regular reports to management on improvements and areas for further

development.

Have the ability to work on both small and large-scale tasks

as and when required, effectively managing your own time and utilising support

available as required.

other duties as may be reasonably required within the general terms of the job

description. This job description is intended as an outline of the general

areas of activity and responsibility for the post holder and may be amended

considering the changing needs of the PCN and/or practices.

Southport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.

Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN).

Southport and Formby PCN is a group of 14 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and wellbeing for our local population of around 129,000 people.

We work hard to ensure that the services we offer are the best that they can be and we are

constantly developing to ensure we are providing the best services for our

local community.

"We are seeking a passionate and self-motivated individual with a strong understanding of general practice data to join our growing team. This role will play a key part in using digital solutions to develop our data management capabilities, supporting our member practices, and contributing to the delivery of the PCN's long-term Digital and IT strategy."

Skills and Knowledge

Desirable: - Data visualisation in excel & power BI

Experience

Qualifications

Essential: - Educated to GCSE or A Level standard in English and Maths; - Evidence of continued personal development

Desirable: - Enrolled in, or willing to undertake or previously completed the Personalised Care Institute training

Personal Qualities

Essential: - Desire to continually learn; - DBS Check; - Ability to travel to other sites around the Southport and Formby area