Digital Services Support Officer

The Digital Services Support Officer provides administrative and operational support to the Trust's Digital Services function, ensuring the efficient delivery of day-to-day Digital IT services. The role supports ServiceNow administration, IT hardware requests, procurement, asset and inventory management, digital training coordination, reporting and record maintenance, while providing a high standard of customer service to Trust staff. Working closely with colleagues across Digital, Finance, Procurement and other departments, the post holder maintains accurate records, coordinates meetings and documentation, assists with Digital systems and processes, and contributes to the continuous improvement of administrative services. The role requires excellent organisational, communication and IT skills, together with a proactive, customer-focused approach to supporting the effective operation of the Trust's Digital Services team.

The Digital Services Support Officer provides essential administrative and operational support to the Trust's Digital Services function, helping to ensure the effective delivery of Digital IT services across the organisation. The post holder will coordinate a wide range of activities including ServiceNow administration, IT hardware requests, procurement, asset management, digital training administration, record keeping and reporting. They will act as a key point of contact for Trust staff, responding to enquiries, maintaining accurate information and supporting users with Digital systems and processes. Working closely with colleagues across Digital, Finance, Procurement, Estates and external suppliers, the post holder will assist with purchasing, meeting coordination, documentation, stock management and the continuous improvement of administrative processes. The role requires excellent organisational, communication and customer service skills, together with strong attention to detail and the ability to manage multiple priorities while working within Trust policies and procedures to support the efficient operation of the Digital Services team.

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Qualifications

Experience