Digital Applications Lead

• Act as the lead specialist on all matters relating to the designated systems in terms of functionality and good practice, providing specialist advice, support and training to various staff groups across the organisation.
• Ensure a consistent and high-quality IT technical service is provided to all users.
• To elicit, define and document stakeholder requirements
• To manage stakeholder engagement.
• To identify benefits and solution options for consideration.
• To identify business change requirements to support implementation of proposed solutions.
• To be an expert resource and promote best practice within Digital Services.

Essential

• Qualified to degree level or with equivalent relevant experience.
• Evidence of continued personal and professional development
• Knowledge of working and developing systems within the NHS

Desirable

• Foundation ITIL Certification
• Registered with the British Computer Society
• Excellent working knowledge of working to local Trust policies that relate to Digital.
• Knowledge of the principles of Information Governance, Data Protection and the Freedom of Information
• Knowledge of Quality Management techniques
• Knowledge of Project management principles(e.g. PRINCE2, Agile)

Essential

• Significant experience in the analysis, design, testing, delivery and support of digital information and clinical applications.
• Proven experience of translating business requirements into specialist functional specifications for digital applications
• Experience of developing relationships, communicating and working across organisational boundaries
• Experience of successful team working
• Experience of leading others and offering guidance
• Record of achievement of delivering objectives and finding innovative solutions to problems
• Experience of the complete system life cycle
• Experience of a risk based approach to system development
• Experience of working within a quality driven environment
• Previous NHS experience
• Working in an environment with more or less continuous use of VDU equipment.
• Able to utilise office software packages to an intermediate or higher level. In particular Microsoft Office 365

Desirable

• Experience of working in a first, second and third line technical support role
• Experience working with NHS Wales clinical and administrative applications
• Working knowledge of GMP and GAMP
• Experience of taking lead role in system design projects

Essential

• Excellent presentation and report writing skills
• Excellent understanding of problem, change and release management
• Ability to learn new technologies and systems/applications quickly through specialist training courses and self-study
• Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking
• Ability and confidence to speak publicly to groups of people, demonstrating ideas, concepts and working software, and answer related questions
• Experience of resolving conflict and problems within challenging projects
• Ability to analyse and resolve complex IT issues Ability to be an active listener and to tailor communication to the audience.
• Ability to manage time effectively, prioritise workload and work to tight deadlines
• Able to work effectively as an individual or as part of a high functioning team
• Plan and organise a number of complex activities or projects, which require the formulation and adjustment of plans
• Ability to give advice, instruction or training on highly complex subject matter to groups of staff
• Ability to work with a very high level of accuracy and precision
• Able to prioritise and deliver on time against a background of demand and change
• Enthusiastic and highly motivated and able to inspire and motivate others.
• Ability to establish good working relationships with people at all levels
• Able to learn and adapt quickly
• Effective interpersonal and communication skills
• Excellent organisational skills

Desirable

• Excellent understanding of database reporting software, e.g. SQL

Essential

• Desirable (but not essential): Welsh Speaker (Level 1) or willingness to work towards