Dental Receptionist
Herefordshire and Worcestershire Health and Care NHS Trust
Redditch, B98 7DP · Kidderminster, DY10 1PG · Worcester, WR1 3DB
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
24 Hours per Week, Monday & Friday 08:45 17:00 & Tuesday & Wednesday, 12:30 -17:00. An exciting opportunity has arisen to join the Worcestershire Comm...
Provide a
professional and welcoming reception service for patients, carers and visitors
across Community Dental Service sites.
Act as
the first point of contact, responding to enquiries in person, by telephone and
electronically.
Book,
amend and cancel patient appointments using the computerised patient management
system, ensuring records are accurate and up to date.
Process
patient payments, issue receipts and undertake basic banking duties where
required.
Support
clinicians and the wider dental team with administrative tasks, including
filing, scanning, data entry and correspondence.
Maintain
confidentiality and comply with NHS policies and procedures.
Work collaboratively with colleagues to ensure
the smooth running of clinics and high standards of patient care. The post
holder may be required to provide cover at other Community Dental Service
locations and must be flexible to meet the operational needs of the service.
For full
details of the duties and criteria for the role please refer to the job
description and person specification attached.
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role.
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- Able to meet the travel requirements of the role.
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Ability to be polite but firm when dealing with difficult, impatient or upset people.
- Good level of literacy and numeracy.
- Standard IT skills these will be tested at interview.
- Good organisational skills.
Knowledge
Essential
- Knowledge of office procedures.
- Working knowledge of Microsoft Office: Word, Excel, Outlook.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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