Decontamination Team Leader

• General management and supervision of the production team.
• To assess, plan, organise and manage own workload and the workload of others, to ensure maximum utilisation of resources available on a day-to-day basis.
• Responsible for the day-to-day supervision and co-ordination of staff within the department.
• To provide and receive complex information and to facilitate effective communication with both departmental staff and customers.
• To provide appropriate support for technicians and their on-going development through regular reviews of performance and yearly staff appraisals.
• Responsibility and authority for resolving day-to-day problems and queries arising from customers and supporting the Deputy Decontamination Manager with more complex complaints investigation. Ensure delegated actions relating to complaints are completed within the specified time frames.
• Acting-up for the Deputy Decontamination Manager in their absence, with the support of the Decontamination Manager.
• To communicate to the production team the departments progress against agreed targets, proposed changes in activity affecting expected production levels, quality issues and general trust news.

• RESPONSIBILITY FOR PATIENTS
• Support the management team to ensure an efficient and appropriate service is provided to our customers.
• Assist the senior management team to ensure work is done in an organised manner.
• Record and submit clinical incident information when events happen through non-conformance reporting.
• Address customer complaints in a professional manner and ensure concerns are followed up.
• Follow work instructions accurately to maintain quality service to patients / Customers.
• Ensure traceability system is used appropriately.
• RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
• Commit to continuing personal and professional development both through departmental and trust training schemes.
• Assist the senior management team in ensuring that the Trusts decontamination facilities work in accordance with all relevant guidelines.
• Support and adapt to any changes that are implemented to improve the service.
• Participate in Staff Development Review in accordance with Trust policy.
• Ensure that all required checks are carried out as and when instructed to do so.
• Participate in the audit process.
• Ensure all applicable trust standard operating procedures and policies are followed in HSDU / EDU. E.g., Attendance Management Policy.
• RESPONSIBILITY FOR RESOURCES
• Work flexibly in all areas of this multidisciplinary department, including weekends.
• Support endoscopy emergency 24/7 provision by being part of on call team for EDU.
• Operate all relevant equipment in accordance with department work instructions and training. Report any failures that may interfere with the service.
• support in training staff.
• Use resources effectively and efficiently.
• Handle bulky items in accordance with Manual Handling training.
• Ensure a clean, safe working environment and adherence to legislation and departmental/Trust policies.
• Top up production area with stock, ensuring that records are kept, and stock is rotated.
• Maintain competency in the use of specialist equipment appropriate to the clinical setting.
• RESPONSIBILITY FOR INFORMATION SERVICES / TRUST IT SYSTEMS
• Ensure tracking & traceability programme is running properly, troubleshooting problems if appropriately trained to do so or reporting to management.
• Communicate departmental issues quickly and share knowledge.
• Accurately record all necessary information for reprocessing of medical devices
• To use E-Roster, T Doc, Q Safe and other trust electronic systems where required.
• conduct internal audits and participate in external audit.

Essential

• Previous experience within decontamination services of supervising teams
• Previous supervision and training of new or junior staff
• Knowledge and previous application of quality systems within decontamination

Essential

• Able to coach and provide feedback on team and individual performance
• Excellent communication and organisational ability
• Able to lead, motivate teams and effectively manage conflict
• Customer focused with the ability to make objective decisions

Essential

• Courteous and Respectful
• Kind and Helpful
• Responsive Communication
• Effective and Professional
• Seeks out and takes opportunities for improving the service offered