Clinical Support Worker - Outpatients

• Provide and support patients as necessary with both personal and clinical care activities.
• Maintain accurate records of the patient's care, documenting as appropriate on the Electronic Patient Record (Cerner)o Observe patients and reports any changes to a Registered professional for review.
• Report any abnormal findings directly to the registered professional in charge or doctor.
• Undertake a range of basic housekeeping, stock control and administrative duties within the clinical environment.
• Communicate clearly with patients, carers, relatives and all members of the multidisciplinary team, sharing information where appropriate in line with Trust policy.
• Create a welcoming and safe environment for patients, visitors and staff.
• Communicate effectively within the multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
• Provide appropriate updates to both patients and relatives in relation to their care, referring any clinical enquiries regarding clinical care to an appropriate registered professional.
• Respond to phone calls & any enquiries in a courteous and confident manner and being aware when to escalate matters appropriately.
• Undertake a range of delegated clinical duties relevant to the speciality and your current training and competence profileo To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.

Essential

• Level 3 qualification (e.g. A-Level's, NVQ3) in Health & Social Care OR A good standard of education to A-Level standard and the agreement to undertake the relevant Level 3 qualification on appointment.
• Experience working in a clinical environment an undertaking a range of relevant clinical skills with proven competencies.

Essential

• Evidence of competence in relevant specialist skills or tasks
• Knowledge and understanding of the responsibilities of a Clinical Support Worker
• Previous experience and training of manual handling patients using appropriate equipment
• Can demonstrate an understanding of the importance of promoting patient independence

Essential

• Ability to work well as part of a multi-disciplinary team
• A positive attitude and ability to act on feedback
• Polite, friendly, approachable and self-motivated