Clinical Support Worker

Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.

Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.

Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.

If you are looking for a rewarding career where kindness, compassion and teamwork are valued, we'd love to hear from you. Interviews will be in person.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Find out more about working for our organisation here:

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Please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Qualifications

Essential: - Education to GCSE level Grade C in English and Mathematics or equivalent; - Care Certificate and or equivalent health care experience

Desirable: - City and Guilds NVQ Level 3 in Care/Health and Social Care

Experience

Essential: - Some previous experience in a nursing/Care Assistant role

Other

Communication

Essential: - Clear oral communication; - Basic computer skills

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework):

Essential: - Good interpersonal skills; - Responds positively to change; - Flexible; - Ability to work as part of a multi-disciplinary team; - Social skills

Skills and Knowledge

Essential: - Good interpersonal and communication skills; - Good organisational skills; - Good numeracy and literacy skills

Personal and People Development

Essential: - Polite / courteous; - Caring personality; - Sensitive and tolerant; - Resilient