Clinical Support Officer

Essential

• NVQ Level 3 in Business Administration or equivalent
• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
• GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)

Desirable

• AMSPAR Secretarial/Administrative Level 3 Qualification
• Customer Care Qualification
• ECDL or equivalent
• Typing or word processing qualification at RSA II (or equivalent)
• IT qualification

Essential

• Demonstrable experience working as an admin and clerical officer or equivalent
• Demonstrable experience of working in a customer focused environment
• Experience of using patient information systems
• Experience of using Microsoft packages e.g. word, excel, teams, Access
• Experience of working independently

Essential

• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Demonstrate a good working knowledge of Windows based computer systems and be capable of using them, particularly Microsoft Word, Excel, Access and Outlook and production of documents, including the manipulation of data between software packages.
• Good interpersonal skills with the ability to be able to communicate effectively with a variety of people.
• Good written and numeric skills.
• Demonstrate the willingness to being proactive and contribute to discussions at meetings.
• Demonstrate the ability to prioritise own workload unsupervised in order to meet tight deadlines and service delivery needs.
• Demonstrate an understanding of the importance for confidentiality and sensitivity.
• Able to drive independently across sites throughout the locality and have access to a suitable vehicle for business purposes.

Essential

• Enthusiastic, motivated, and organised with a proactive and flexible approach.
• Be able to work on their own or as part of a Team and demonstrate a commitment to team working.
• Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards.
• Flexibility - able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs.
• Adapt to change.
• Demonstrate a responsible, dependable and honest character and a caring and sensitive nature.
• Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities.
• Ability to deal with competing demands from service needs and able to deal with potential pressure of distressing or emotional circumstances e.g. angry patients over the telephone.