Clinic Receptionist and Administration Officer
University Hospitals of Derby and Burton NHS Foundation Trust
Ilkeston, DE7 8LN
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
27 September 2026
27 days left
Job description
To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of ...
Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.
To record data, using Lorenzo, SystmOne and the room booking software.
To record and update case note folder location details on the case note tracking system.
To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.
Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.
Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.
Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.
To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.
Closing date of advert: 20th August 2026
Date of interview: 10th & 11th September 2026
- As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care TogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.In return we will offer:o Development opportunities, including both professional and leadership developmento On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemesKey Facts about our Trust:o We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Qualifications
Essential
- Demonstrates a good standard of education in English (O Level, GCSE) (2)
- NVQ 2 in Customer Service or equivalent knowledge and skills
Skills
Essential
- Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients
- Evidence of standard level of IT literacy
Experience
Essential
- Evidence of an understanding of 18-week RTT process and knowledge of the Trust Patient Access Policy
- Evidence of understanding of the Data Protection Act and Caldicott principles
- Evidence of working independently and part of team
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related