Chief Pharmacy Technician, Operations and Governance

Leadership and Managerial

Provide direct line management to Dispensary Lead and Homecare team, including conducting regular 1:1s, performance review and appraisal, and addressing concerns in line with Trust policies.

Provide strategic leadership as an active member of the Pharmacy SLT, contributing to the development, implementation and evaluation of departmental objectives, workforce planning, quality improvement initiatives and service transformation in line with Trust priorities. Develop and review Personal Development Plans for those you line manage.

Supervise the activity of direct reports where required, taking responsibility for their training and development.

Work collaboratively with pharmacy section leads, to drive innovation, manage departmental change, and support the delivery of high-quality, safe and cost-effective pharmacy services across the Trust. Lead on the development and implementation of pharmacy policies, governance frameworks and service improvement programmes, influencing decision-making across the department and ensuring compliance with national standards, legislation and best practice. Undertake relevant training and continuous professional development in accordance with General Pharmaceutical Council requirements, organisational needs and service priorities.

Business, Homecare and Service Coordination

Support the operation delivery and ongoing development of homecare services, ensuring effective coordination of processes and continuity of service.

Manage invoicing and homecare administrative processes, ensuring workloads are prioritised appropriately and queries are managed in a timely and effective manner.

Provide oversight of the Invoicing/Homecare team in relation to day-to-day operation issues, service queries and workload coordination.

Provide cover for distribution activity where required, maintaining effective working relationships with Procurement, Invoicing, Dispensary and other key teams to support safe and effective service delivery.

Act as a key link between operational pharmacy services and the Business Team, supporting reporting requirements, service monitoring and financial governance processes.

Support the preparation, validation and submission of reports relating to tariff excluded and other high-cost medicines to commissioners, in accordance with local and national requirements.

Act as senior signatory for signing off homecare schemes with homecare providers following clinical approval.

Assist in responding to commissioner queries and challenges relating to reimbursement and reporting, ensuring information provided is accurate and timely.

Contribute to the development and maintenance of effective processes linking homecare, invoicing, distribution, procurement and business functions to support safe and efficient service delivery.

Communication

Demonstrate highly developed communication skills to convey complex pharmacy operational information whilst deputising for the senior pharmacy operations manager, clearly and professionally to multidisciplinary teams, senior managers, clinicians, and external stakeholders, adapting the communication style to suit the audience and ensuring safe and effective service delivery.

Lead and facilitate regular operational meetings, departmental briefings, and service improvement discussions, ensuring clear dissemination of information, encouraging staff engagement, and promoting collaborative decision-making across pharmacy services.

Manage difficult and sensitive conversations with professionalism and empathy, including handling complaints, resolving service issues, addressing staff performance concerns, and negotiating solutions while maintaining positive working relationships.

Produce and present high-quality reports, business cases, standard operating procedures (SOPs), policies, and performance data, translating complex operational and financial information into clear, evidence-based recommendations for senior management.

Develop effective working relationships across clinical, operational, procurement, finance, and digital teams to support the delivery of safe, efficient, and patient-centred pharmacy services, acting as a key communication link between frontline staff and senior leadership.

Provide leadership, coaching, and constructive feedback to pharmacy staff, fostering an open culture of communication, continuous learning, and quality improvement while supporting organisational change and service transformation initiatives.

General responsibilities

Maintain a high standard of work and promote the professional image of Pharmacy within and outside the department.

Participate in the recruitment and selection of staff.

Ensure that safe working systems are in operation in accordance with Trust and departmental procedures.

Ensure that all legal requirements relating to the dispensing and storage of pharmaceutical products in the dispensary are met and are in accordance with criteria set out under COSHH regulations.

Participate in weekend, bank holiday rotas.

Support the provision of weekend in accordance with local procedures

Represent the pharmacy department at relevant meetings both on and off site.

Participate in dispensing services including the final accuracy checking of prescriptions / orders for inpatients, outpatients, patients being discharged in accordance with local standards, policies, and safe systems of work.

Supervise work carried out by other pharmaceutical staff within remit as required, ensuring compliance with agreed standards.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.

We can offer you the full range of NHS benefits and discounts.

Please note that adverts may close early, so early application is encouraged.

For more information about careers at ASPH please visit:www.asph-careers.org

Qualifications

ACPT Qualification