Care Navigator

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Answering and care navigating high calls in to the practice and making calls to patients
• Being the first point of contact for all general enquiries that come into the practice
• Administration work to support the practice including letters, referrals, scanning
• Ensure work is completed in a timely manner
• Using your own judgement and communication skills to ensure that patients are dealt with in a logical and non-disruptive manner
• Ensure the building is secure when leaving at the end of the day
• Complete all annual Mandatory training as appropriate
• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and updating as necessary.
• Email and photocopy as requested.
• Summarising of new patient registration paper and electronic records.

• Receiving patients and dealing with their queries.
• Processing prescription requests.
• Be able to cover all reception position as necessary.
• Process patient samples as and when required.
• Processing incoming and outgoing mail.

• Care navigates patients.
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests.

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process prescription requests in accordance with practice guidelines.
• Managing the practice safehaven email account.
• Scanning patient paper information onto their electronic patient record.
• Work through and complete the EMIS task board.
• Work through and complete all EMIS workflow queries.
• Process the online patient queries.

• Have working knowledge of telephone system.

• Clear rooms after surgeries.
• Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
• Report/log any IT/telephone/building maintenance repairs as per practice procedure.
• Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
• Complete allocated Health and Safety checks/tasks.
• Any other tasks allocated by managers.

Desirable

• Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided. Experience of working in a customer service environment would be beneficial for this role.